Air-tek
DevOps Analyst
TLDR
Provision cloud environments, deploy software, and automate operations across on-call shifts to support complex customer deployments.
About Us
Air-tek is a Canadian-based software company with a powerful suite of unique products that have already achieved a significant share of a huge global market. The product market fit is excellent, and customers are lining up to buy. Although our global customers know us, we intentionally operate in stealth mode during this growth phase.
Our diverse team shares a collective passion for solving complex problems with a drive to innovate and a desire to create the passenger-centric travel industry
Based in Toronto, our inclusive culture is built on trust, collaboration, delivering a great product, and continuous personal development. We love what we do, and we support the team around us.
Responsibilities
1–5 years of previous experience in an IT operations, cloud operations, DevOps, or managed services environment — we value depth of hands-on experience over years
Comfortable working directly in cloud consoles and management tools; you take pride in careful, methodical execution
Solid foundation working with Windows OS and/or Linux
Experience with AWS — especially EKS, EC2, S3, ECS, DataSync, and networking fundamentals including VPCs, subnets, and security groups — or a comparable cloud platform such as Azure or GCP
Highly self-motivated, with a genuine interest in technology and a drive to keep improving
General IP networking fundamentals
Message broker / message queueing systems such as RabbitMQ, WebSphere MQ, Apache Kafka, or ActiveMQ
NoSQL databases such as MongoDB, DynamoDB, or Redis
Remote monitoring and log automation tools
Nice to have:
Experience with airlines or related operational systems — this will shorten your ramp-up time, though it is not required; you will learn on the job
Familiarity with an Infrastructure as Code (IaC) approach to provisioning and managing IT infrastructure
- Support the software and associated infrastructure within complex customer environments, working hands-on in cloud consoles and operational tools on a daily basis
- Prepare, initiate, and monitor software deployments, executing steps carefully and methodically through cloud and management interfaces
- Provision new customer cloud environments as required, following defined processes and checklists to ensure consistent and accurate results
- Perform environment maintenance tasks based on internal plans or requests from other teams
- Manage, monitor, analyze, and document changes to client environments, following change management procedures
- Diagnose environment or software problems by reviewing logs, configuration, and other details, and applying standard procedures, findings from research, and your own experience
- Help establish and follow processes and checklists, ensuring consistent results for routine tasks, and identifying opportunities to automate over time
- Streamline operations through continuous improvement initiatives — including automation, process documentation, remote monitoring, and tooling improvements
- Take the lead on certain technical and process improvements as you develop your knowledge of the environment
- Help improve our monitoring, alerting, environment maintenance, and provisioning tools
- Collaborate with other teams including Incident Management, Product, and Engineering
- Participate in a rotating schedule that includes on-call shifts and scheduled night shifts, providing coverage across customer time zones
- Work with a wide variety of technologies and adapt quickly as the environment evolves
- Learn and grow continuously, with support from your manager and the broader team
Note on scheduling: This role includes participation in a rotating on-call schedule as well as periodic scheduled night shifts. Shift structures are distributed fairly across the team and are communicated well in advance.
Experience with one or more of the following:
The salary range for this role is $75,000 to $130,000. In addition to salary, new hires may be eligible to receive stock options. The salary range shared is intended as a guide; the final salary offered may vary based on factors including the experience and skillset of the candidate. Our company is committed to providing a fair, equitable, and competitive salary that reflects the value an individual brings to the organization.
Benefits
Stock Options
Air-tek is a Canadian software company that leverages intelligent automation to transform airline operations with modern, scalable systems. Catering to a global market, our innovative suite of products delivers a strong product-market fit, enabling airlines to enhance the passenger experience while we unapologetically drive innovation in the travel industry.