Technical Support Analyst
TLDR
Support engineering for a security systems division, assisting a broad base of licensed customers through diverse channels on a contract basis.
Technical Support Analyst
On behalf of our client, Procom Services is searching for a Technical Support Analyst for a contract opportunity in Plano, TX.
Technical Support Analyst Job Details
As a Tier-I Support Engineer, within the Security System Protection Solutions Division, you will be responsible for supporting our entire licensed customer base through a variety of mediums.
Technical Support Analyst Assignment Length
6+ months
"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."
Technical Support Analyst Mandatory Skills
The candidate must have excellent knowledge and/or hands on experience on networking, as well as outstanding communication skills:
Communication Skills:
- Understanding and applying Active Listening
- Understanding and ability to ask Open-Ended/Close-Ended/Probing Questions
- Ability to teach complex topics
Networking / Troubleshooting Skills:
- At Least 3 Years of experience
- Administering and troubleshooting Widows client/server operating systems (Win 7,8,10, Server 2003, 2008, 2012) by utilizing DOS commands, logs and services.
- Expertise to conduct fault isolation in regards to diagnosing and remediating network connectivity issues
- Expertise to troubleshoot or describe common networking and application protocols
- Ability to dissect application issues at the application layer
- Capability to discuss scenarios where candidate diagnosed a failing application, by examining the process/s and service/s which are tied to the applications functionality
Preferred Requirements:
- McAfee/Intel Security product knowledge is a plus
All your information will be kept confidential according to EEO guidelines.