Bluesight
Bluesight

Technical Support Engineer - PrivacyPro

$30 – $35 per hour

TLDR

Resolve technical and network issues, analyze application data with Excel and SQL, and support hospital IT and Pharmacy teams.

At Bluesight, our mission is to create groundbreaking solutions that increase efficiency, safety and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers.  We empower our customers to deliver the right medicine to the right patient at the right time, every time.  We are a high growth healthcare information technology company with a start-up 'vibe' but over 3,000 customers using our proven solutions.

Position Overview

We are looking for an energetic Support Engineer who will provide technical and network problem resolution to end-users (customers and internal) by performing a question-based diagnosis process while guiding users through step-by-step solutions. The Support Engineer will help complete IT questionnaires, assessments, and work with hospital IT & Pharmacy teams to ensure software meets their standards 

Duties and Responsibilities:

  • Answer inbound phone calls from customers on the technical support line
  • Respond to emails from customers 
  • Assist customers with technical issues related to Bluesight products
  • Analyze application data and ensure accuracy with resolutions
  • Resolve issues, maintain high-end customer satisfaction and confidence
  • Other duties and technical projects as assigned
  • Occasional overnight on call rotation coverage 
  • Qualifications and Skills:

  • Bachelor's degree in related field preferred.
  • 2-5 years of experience in administering and/or troubleshooting issues related to SaaS applications, systems, and networks
  • Strong Excel, SQL, Working with data sets to analyze issues
  • Experience with database systems and querying, MongoDB preferred. 
  • CISSP, A+, Security+, CISM, Net+ or equivalent certifications strongly preferred
  • Strong analytical and problem-solving skills
  • Professional and polite demeanor
  • Knowledge and experience in a SaaS environment is preferred
  • Ability to travel up to 10% of the time
  • This position is open to applicants in the continental United States.

    Why Bluesight?

    Bluesight’s culture is built on innovation and teamwork. There’s room to grow and opportunities to take initiative. You will partner with sharp, motivated teammates looking to disrupt a massive industry—and have fun doing it.  We truly believe that where you work and what you do matters.  Join us as we revolutionize the hospital pharmacy landscape!

    -Competitive salary

    -Time off when you need it – unlimited vacation days!

    -Generous insurance coverage

    -401k program with a company match

    -Fun, collaborative culture!

    EOE AA M/F/VET/Disability

    All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.

    Benefits

    Equity Compensation

    401k program with a company match

    Health Insurance

    Generous insurance coverage

    amazing benefits package

    Paid Time Off

    Time off when you need it – unlimited vacation days!

    Remote-Friendly

    Fully remote role

    Bluesight is a Medication Intelligence™ company creating RFID-enabled solutions that optimize medication management in hospital pharmacies. Targeting health systems and pharmaceutical manufacturers, our technology enhances efficiency, safety, and visibility in medication delivery, ensuring patients receive the right medication at the right time.

    Founded
    Founded 2011
    Employees
    51-200 employees
    Industry
    Pharmaceuticals
    Total raised
    $37M raised
    View company profile