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Saviynt
Saviynt

Technical Support Engineer

Bengaluru, India
Full-Time
Hybrid

TLDR

Provide IAM/IGA technical support, troubleshoot customer incidents, document solutions, and collaborate with Saviynt Labs to improve service delivery.

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.

WHAT YOU WILL BE DOING

  • Customer Communication
  • Communicate with end users/businesses to explain the issue(s) and solutions for implementation and break fix related questions.
  • Drive Customer Satisfaction through timely & quality communication.
  • Troubleshooting Skills 
  • Troubleshooting of customer reported incidents and system alerts.
  • Identify, debug and troubleshoot break fix issues and take it to a resolution.
  • Provide technical analysis for incidents, resolution, and root cause analysis for the incidents.
  • Respond and resolve issues within agreed service levels.
  • Collaboration & Knowledge Sharing
  • Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures.
  • Domain
  • Work closely with Internal Saviynt Labs Teams for activities related to supporting the IAM and CPAM service offerings.
  • KPIs - Customer Satisfaction, Ticket & Resolution Quality, Productivity

    • WHAT YOU BRING

  • Minimum 3 years’ experience in implementing various IGA solutions
  • Strong Domain knowledge in Identity and Access Management (IAM)
  • Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM
  • Knowledge and experience in invoking REST/SOAP web services using tools such as Postman
  • Database: Extensive experience in database operations & SQL
  • Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
  • Basic knowledge of operating systems such as Linux, Unix & windows
  • Prior experience integrating with any SSO providers
  • Experience working with global Customers and strong customer focus
  • Excellent written and verbal communication skills
  • Keywords: Cloud, Java, Scripting, Linux, SQL
    • Saviynt
    Saviynt

    Saviynt builds an AI-powered identity platform that helps organizations manage access to their applications and data securely. Targeting businesses looking for robust identity governance and access management solutions, Saviynt differentiates itself by combining transparency with innovative security measures, ensuring clients can trust their vital security architecture.

    Founded
    Founded 2010
    Employees
    500+ employees
    Industry
    Internet Software & Services
    Total raised
    $40M raised
    View company profile
    Technical Support Engineer