VN - Key Account Manager

About Ninja Van

Ninja Van is on a mission to dominate e-commerce logistics in Southeast Asia. We are one of the fastest growing startups in the region - founded in mid-2014, we have already won over 6,000 merchants and deliver more than 2 million parcels a month across six countries. In Jan 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.

At our core, we are a technology company that is disrupting a massive industry with cutting edge software and operational concepts. Driven by algorithm-based optimization, dynamic routing, end-to-end tracking and capacity balancing with partner fleets, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

As a Key Account Manager, you will be responsible for all aspects of the relationship between Ninja Van and our key clients. You will serve as the primary contact for key clients and work cross-functionally with our internal departments to ensure delivery of optimal service, client satisfaction, and retention. 

 Roles and Responsibilities

• Establish and maintain good business relationships with clients
• Regular reporting and analyses of client's performance metrics
• Coordinate and manage the implementation of new projects
• Develop long term plans to achieve strategic objectives
• Assist with high severity requests or escalations as needed
• Manage clients' KPIs & SOPs - Develop monitoring tools to identify problems and implement reporting processes to meet client expectations
• Work with internal departments to ensure optimal balance between service standards and service offerings

Requirements

• Strong data analysis and critical thinking skills
• Excellent communication, presentation and negotiation skills
• Good command of spoken and written English
• Good working knowledge of Microsoft Office Applications
• Bachelor's Degree with more than 1 year of experience in related field

Working address: Ninja Van Vietnam Office, Binh Tan district, Ho Chi Minh city.

Negotiable Salary