Wing Assistant
Workforce Analytics Lead
TLDR
Lead the creation of data-driven workforce intelligence tools while ensuring operational leaders have real-time visibility into performance and capacity health.
About the Role
We’re looking for a Workforce Analytics Lead to build and manage the company’s Shadow Layer — the analytics backbone that powers utilization tracking, attendance health, and workforce stability.This role owns the creation of data-driven workforce intelligence tools, including utilization scoring, EOD bot metrics, idle-time alerts, and attendance risk flags, ensuring operational leaders have real-time visibility into performance and capacity health.
Qualifications
- At least 4–5 years of experience in workforce analytics, business intelligence, or operations data management.
- Strong proficiency in Excel/Google Sheets, SQL, or data visualization tools (e.g., Looker, Power BI, Tableau, Google Data Studio).
- Experience with automation tools, bots, or workflow integrations (Zapier, Make, internal scripts).
- Proven track record building data models or utilization frameworks for service or workforce-based businesses.
- High attention to detail, analytical rigor, and ability to translate data insights into operational actions.
- Excellent communication skills to collaborate with technical and non-technical teams.
Preferred Skills
- Experience in BPO / remote workforce environments with utilization and attendance monitoring systems.
- Familiarity with predictive modeling or risk flag algorithms.
- Background in managing data governance or ETL processes between multiple systems.
Department: Analytics / Workforce Management
Work Setup: Remote / Hybrid
Wing Assistant builds a dedicated support system for businesses and executives, providing affordable assistance for essential tasks that fuel growth. Targeting companies striving to streamline operations and build elite teams, Wing positions itself as a one-stop shop in the evolving landscape of work.
- Founded
- Founded 2017
- Employees
- 51-200 employees
- Industry
- Professional Services
- Total raised
- $2.2M raised
Analytics Lead