Tencent is hiring a

DevOps Support Engineer

Los Angeles, United States



DevOps Support Engineer




Tencent Cloud is seeking an experienced DevOps Engineer, to join our Global Technical Support Center, specializing in alert optimization, and verified notification automation. Working across product groups, and with external service providers, this role exists to optimize the support escalation process, and drive the development of reliability in the area of automated response. This person will also directly engage in ongoing ticket escalation work, and significantly contribute to reliability efforts across our entire platform.


This person will have a solid background in running production large scale public internet application and infrastructure services, and working collaboratively with others across divisions to rapidly resolve incidents, and engineer those problems out.


Duties and Responsibilities:

  • Become a Subject Matter Expert (SME) in Tencent’s Cloud alert and notification services
  • Develop code to integrate relevant data sources into the service desk platform
  • Consolidate duplicate alert data (sources and types) to create actionable events
  • Participate in the 24x7 global support team for English / International customers
  • Remove Solutions Team obstacles by providing internal consulting, and design support
  • Partner with external customers to build long-term account relationships, and meaningful value
  • Collaborate with internal and external product teams to optimize alert and event data


Who we are looking for...

You love developing actionable alerts! You love reducing alerts!!  You know alerts should matter!!!

You love making things more reliable, and always review the root cause of everything you support.

You are knowledgeable, resourceful and show initiative. You always keep the customer’s objectives in mind.

You are positive by nature and are also a great team player; dependable and autonomous.



  • Bachelor degree (or higher), with exposure to computer science, math, engineering, or equivalent practical experience
  • 3+ years’ experience designing, deploying, managing large scale Linux based systems
  • 3+ years’ experience configuring, deploying, managing large scale web application clusters: NginX, Apache, MySQL, NoSQL
  • 3+ years’ experience with Bash, Python (essential), and one or more other languages (ideally Lua or Go)
  • 1+ years’ experience deploying and supporting cloud (IaaS and PaaS) based HTTPS applications
  • 1+ years’ experience working with Amazon Web Services (AWS), Google Cloud Platform (GCP), or equivalent
  • 1+ years’ experience working with Docker containers, and Kubernetes/K8s
  • Experience with high availability architecture, load balancing, failover, DNS, and GSLB/GTM
  • Experience with Open Source, Github, Bitbucket, JIRA, Slack APIs, and similar tools
  • Proficiency in production data analysis (application and usage logs, network trace, and configuration)
  • Experience deploying and supporting internet services into Mainland China
  • Resourcefulness, attention to detail, and communication skills, both verbal and written

About Tencent

Tencent is a publicly traded company focused on bringing high-quality and engaging internet services and entertainment to its users. In China, Tencent is the largest publisher of online games and we work together with world-renown developers such as Activision, Epic Games, Halfbrick Studios, King, Supercell and Riot Games.

We are growing our U.S. offices in the Los Angeles, Seattle and Silicon Valley area and looking for top talent to propel us forward. Combining the results-oriented nature of a startup with the resources of a profitable and leading internet company, Tencent America offers a unique opportunity for aspiring individuals to thrive.

We embrace a culture of teamwork & creativity and are driven by our values - Integrity, Passion, Collaboration, and Innovation. We seek individuals who prosper and thrive in this type of environment, and also know how to have fun. We offer competitive compensation, fully paid health benefits, and opportunities for professional growth.

For more information about our company, visit our websites: 

Benefits Information: http://careers.tencent.com/global/us/Benefits.html

Product Information: https://cloud.tencent.com/

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