Turbonomic is hiring a

Senior Customer Success Manager, France

Paris, France
Full-Time
As one of our Customer Success Managers (CSM), you will be responsible for building and maintaining post-sales technical relationships with Turbonomic’s largest and most complex customers. You will serve as a Senior Customer Success Manager to ensure successful adoption of the Turbonomic platform and consult with your customers on how to establish a more visionary future mode of IT service operation. As such, your technical abilities are critical in identifying solutions, troubleshooting issues, and answering technical questions as they arise and your abilities to listen, consult and educate customers will ensure their long-term success

What you'll be doing:

  • Provide project leadership for the customer’s major Turbonomic initiatives. This would include project management functions and solutions architecting functions
  • Assist the customer in defining, capturing, documenting and sharing the actual financial value provided by Turbonomic and establish the ROI
  • Manage cross-functional Turbonomic project teams, which could consist of Turbonomic engineers, product management, marketing and support staff
  • Design and develop in the field innovative solutions to customer requirements including custom reports and third party integrations that extend Turbonomic’s core value proposition
  • Maintain current functional and technical knowledge of the Turbonomic, virtualization, converged infrastructure and storage networks
  • Gather and maintain current information on the customer’s virtualization infrastructure and initiatives
  • Provide clear and constructive product feedback to Turbonomic Product Management and Engineering teams based on customer requirements
  • Help to document best practices in developing and deploying Turbonomic solutions
  • Function as a front-line technical resource for “best practice” and informal customer questions and act as liaison between customers and both the Engineering and Product Management offices
  • Deliver technical training classes and workshops to customers
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What you'll bring:

  • 2-4  years experience minimum in customer-facing positions as a professional services consultant or sales engineer
  • Understanding of hardware architecture and infrastructure design 
  • Proven ability to deliver technical workshops and training classes remotely and on site to customer teams, confidently sharing knowledge and answering technical questions
  • Qualification in Computer Science and some experience of scripting (SQL, BASH, Python) an advantage
  • Strong technical background, with previous experience in Linux system administration, technical architecture and Virtualization management
  • Strong analytical and consulting skills
  • Strong professional documentation skills
  • Strong understanding of strategic sales process
  • Strong organizational skills with an ability to manage competing client demands
  • Excellent communications and interpersonal skills
  • Ability to travel locally up to 50% percent of the time
  • B.S., B.A., or M.S. Degree preferred

 
Launched in 2010, Turbonomic delivers a hybrid cloud management platform that enables on-premises and public cloud to self-manage in real-time, thereby assuring performance, lowering cost, and continuously ensuring compliance. The Turbonomic patented decision engine curates workload demand to dynamically control resource supply, maintaining a perpetual desired state of application health. One of the fastest growing technology companies, Turbonomic is trusted by thousands of enterprises to simplify and accelerate their hybrid cloud journey. Recently named a Forbes Cloud 100 Company, an Inc. Fastest Growing Company, and a Deloitte Tech Fast 500 Company… and we’re just scratching the surface. Come make an impact with us! 

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