DigitalGenius is the AI platform that puts customer support on autopilot by understanding conversations, automating repetitive processes and delighting customers. The platform is powered by deep learning that understands your customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to a company's backend systems.
We are looking for a Data Engineer to help us work on key components of our data driven services. We are signing a growing list of clients, each bringing a new dataset with them, and our neural networks can only be as good as the data they learn from. We need someone to help us automate our data cleaning and validation processes, and to help us automate our analysis and understanding of new, prospective clients, and the conversations they have with their customers.
As a Data Engineer at DigitalGenius, you will make sure that millions of social media, email and chat message exchanges are meaningful, clean and noiseless. You will help our commercial team understand when new customers have the right kind of data for our services or whether a deeper dive is needed. And you will also help us gain new insights about the kinds of human interactions we are modelling and automating. You will do all this working in a team of engineers, developers, researchers and executives in an agile and creative environment.
Some experience with at least 5 from the following will be very useful. But if you are confident in your stack skills, don’t let this hold you back.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.