Intersection is hiring a

Support Center Engineer

New York, United States

Intersection is revolutionizing the way information is shared in public spaces to ease and enrich people’s journeys through their cities and connect them to their communities. We connect brands with people where they are via relevant and impactful experiences, and we earn the trust of our partners through our shared mission, working together to build the foundation for a connected future.

As a Support Center Engineer, you will be part of the first line of support for our clients. It will be your job to answer phone calls, emails, and requests placed in our ticketing system from our clients. You will assist and troubleshoot issues remotely from our office, log tickets in our ticketing system, escalate issues needing on-site attention and participate in a rotating on-call shift.

Our clients’ issues range from email not sending in Outlook to deploying new cloud-based work environments. We are looking for empathetic technicians who collaborate well in a team environment, who aren't afraid to take on new challenges and will provide white glove customer service to our clients.

Required Qualifications:

  • Ability to work between Saturday to Wednesday (normal working hours) 
  • Excellent written and oral communication skills 
  • Working knowledge of Windows 7/8/10, and Mac OS X 
  • Can demonstrate troubleshooting and problem-solving skills 
  • Knowledge of basic DNS and DHCP concepts 
  • Knowledge of basic networking fundamentals
  • Solid grasp of technical fundamentals 
  • Ability to learn quickly 
  • Passion for and curiosity about technology

Pluses, But Not Required:

  • Able to configure Android and iOS mobile phones 
  • Knowledge of Mac OS X Server and Windows Servers 
  • Experience with remote assistance software like LogMeIn, Bomgar, and TeamViewer 
  • Proficiency with applications/services like Zendesk, Microsoft Office, Office365, Google Apps, and Adobe Creative Suite 
  • Previous positions in helpdesk or related tech service fields 
  • Exposure to SDLC and Quality Assurance methodologies

About Intersection:

Intersection is a technology and media company committed to improving the urban experience at the convergence of digital and physical worlds.

Our unique set of assets focus on leveraging emerging trends in technology to improve quality of life in cities as well as create products to grow and develop businesses. With 12 offices, media in 60 markets, and 500+ people across the United States, we carry expertise in:

  • Technology & Innovation
  • Engineering
  • Design
  • Advertising & Media
  • Strategy
  • Data

Intersection is an Equal Opportunity Employer.

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