Are you looking to create memorable learning experiences that inspire people to master an emerging field? If you’re interested in joining the team that’s setting the standard for modern customer education programs, you could be our newest Customer Education Manager! This individual contributor role will work alongside the rest of the Customer Education team to build world-class educational programs featured on the Optiverse [www.optiverse.com].
Who we are:
Optimizely is the industry leading web and mobile optimization platform. We enable businesses to show the right thing to the right person at the right time. Our first product makes A/B testing easy and our second product is revolutionizing the way websites and mobile apps deliver more personalized experiences to their customers.
The Customer Education team works across Customer Success, Marketing, Product, and beyond to help deliver knowledge and skills to customers through scalable approaches including training, documentation, certification, in-product education, and our online community. Our team works with subject matter experts around the company to produce written content, video, and interactive learning experiences. Our flagship is the Optiverse: a combined Knowledge Base, Academy, and Community platform. Check it out at optiverse.com to see what we’re all about.
Our team focuses on making customers successful by enabling them to realize business value so that they remain customers for life. The work we produce helps our customers self-serve when they need support, empowers customer teams to do their best work with Optimizely, and amplifies the voices of the experts on our Customer Education Team. We have high expectations around the quality of content produced, as well as the ability to balance multiple projects and execute on them in an agile manner -- while, of course, always learning and improving. We believe that sound instructional design is key, but so is creating a memorable, inspiring experience.
Experimentation and optimization are still new fields, so this role requires curiosity, fearlessness, and passion to create world-class learning experiences to help customers explore this new world. You’ll learn about Optimizely, the optimization industry, and explore new methods of instruction -- and we hope to learn from you, too!
What you'll do:
What we’re looking for:
Optimizely is the world’s leading experience optimization platform, providing website and mobile A/B testing and personalization for the world’s leading brands. The platform’s ease of use and speed of deployment empowers organizations to conceive of and run experiments that help them make better data-inspired decisions. Optimizely meets the diverse needs of thousands of customers worldwide looking to deliver connected experiences to their audiences across channels. To date, those customers have created and delivered more than 30 billion optimized visitor experiences.
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