Optimizely is hiring a

Customer Education Manager

San Francisco, United States

Are you looking to create memorable learning experiences that inspire people to master an emerging field? If you’re interested in joining the team that’s setting the standard for modern customer education programs, you could be our newest Customer Education Manager! This individual contributor role will work alongside the rest of the Customer Education team to build world-class educational programs featured on the Optiverse [www.optiverse.com].

Who we are:

Optimizely is the industry leading web and mobile optimization platform. We enable businesses to show the right thing to the right person at the right time. Our first product makes A/B testing easy and our second product is revolutionizing the way websites and mobile apps deliver more personalized experiences to their customers.

The Customer Education team works across Customer Success, Marketing, Product, and beyond to help deliver knowledge and skills to customers through scalable approaches including training, documentation, certification, in-product education, and our online community. Our team works with subject matter experts around the company to produce written content, video, and interactive learning experiences. Our flagship is the Optiverse: a combined Knowledge Base, Academy, and Community platform. Check it out at optiverse.com to see what we’re all about.

Our team focuses on making customers successful by enabling them to realize business value so that they remain customers for life. The work we produce helps our customers self-serve when they need support, empowers customer teams to do their best work with Optimizely, and amplifies the voices of the experts on our Customer Education Team. We have high expectations around the quality of content produced, as well as the ability to balance multiple projects and execute on them in an agile manner -- while, of course, always learning and improving.  We believe that sound instructional design is key, but so is creating a memorable, inspiring experience.

Experimentation and optimization are still new fields, so this role requires curiosity, fearlessness, and passion to create world-class learning experiences to help customers explore this new world. You’ll learn about Optimizely, the optimization industry, and explore new methods of instruction -- and we hope to learn from you, too!

What you'll do:

  • Curriculum Development: Design and develop curriculum and materials for interactive online courses that help thousands of Optimizely users learn.
  • Technical Writing and Editing: Write, format, edit, and update content to optimize for discoverability and value.
  • Discovery: Conduct discovery sessions with subject matter experts to turn raw knowledge into effective learning programs.
  • Measurement: Measure KPIs and leading indicators related to education and customer success.
  • Optimization: Use Optimizely to run testing and personalization campaigns on our own Optiverse properties.

What we’re looking for:

  • BA or BS degree (Instructional Design, Graphic Design, Rhetoric, Adult Learning or related field preferred).
  • 3+ years of instructional design, writing, editing and/or content management experience in a fast-paced, fast-growth environment.
  • Action Orientation & Execution: Action-oriented approach to instructional design and content development: you know how to work both quickly and intentionally.
  • Project and Time Management: High creativity, flexibility, decision-making skills, and ability to manage several projects at once. Planning ahead, managing time well, delivering on time, being cost-conscious, and thinking of better ways to do things.
  • Communication: Excellent oral and written communication skills, and ability to convey information clearly and concisely in a variety of media. Balancing listening and talking, influencing others, and keeping stakeholders informed.
  • Initiative: Taking ownership of your work, doing what is needed without being asked and following through.
  • Experience with Learning Management Systems, visual design, video, rapid-development e-learning, and animation preferred.
  • Bonus points for: moderate front-end web development (HTML5, CSS, JavaScript) and web analytics (e.g. Google Analytics) experience.

 Perks: 

  • City-wide Gym membership at any Crunch Fitness.
  • Commuter and transportation benefits.
  • Catered in-office lunch and dinner on weekdays.
  • Full medical insurance with very low co-pay and deductible. HMO, PPO, and HSA options available.
  • Full dental coverage including orthodontics
  • Full vision coverage including contacts
  • Dependents 100% covered for medical, dental, and vision
  • Unlimited vacation policy and seventeen weeks of paid parental leave
  • 401k benefit
  • Working with a great team and having a huge impact!

About Optimizely:

Optimizely is the world’s leading experience optimization platform, providing website and mobile A/B testing and personalization for the world’s leading brands. The platform’s ease of use and speed of deployment empowers organizations to conceive of and run experiments that help them make better data-inspired decisions. Optimizely meets the diverse needs of thousands of customers worldwide looking to deliver connected experiences to their audiences across channels. To date, those customers have created and delivered more than 30 billion optimized visitor experiences.



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Made by Marc Köhlbrugge