The RealReal is hiring a

Client Account Representative - New York

New York, United States

The RealReal is leading the way in authenticated luxury consignment, online and in real life at our brick and mortar locations. Founded in 2011, we’re growing fast and fundamentally changing the way people buy and sell luxury — a multi-billion dollar industry. With a team of in-house experts who inspect every item we sell, our commitment to authenticity sets us apart and creates a foundation of trust with shoppers and consignors. Our mission to extend the lifecycle of luxury items is leading innovation in sustainable fashion. We’re proud to promote the circular economy and to be the first luxury member of the Ellen MacArthur Foundation’s prestigious CE100 USA.

Employees at The RealReal are dedicated, collaborative and innovative, and we’re looking for exceptional talent to join our team. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother’s room, flexible work hours and Friday bagels!


DUTIES & RESPONSIBILITIES

  • Serve existing consignor base by driving repeat business and achieving monthly goals
  • Maintain repeat rate goal through outreach, including re-engagement campaigns by phone, email and text
  • Develop strong relationships with newly acquired consignors
  • Leverage existing consignor relationships to gain referrals
  • Focus on upselling all categories of accepted product (Fashion, Jewelry, Men’s, Art, and Home)
  • Communicate consignment policies and processes to clients to ensure complete satisfaction.

Requirements

EXPERIENCE & QUALIFICATIONS

  • Awareness of Luxury Market or love of fashion
  • 1-2 years Sales or Customer Service experience strongly preferred
  • Prior Inside Sales and Account Management experience is highly desirable
  • Strong organization and time management skills
  • Exhibit clear verbal and written communication
  • Strong Listening skills
  • Comfortable in High Velocity Iterative team environment
  • Bachelor’s degree strongly preferred

This position is a full time job and requires a high level of commitment.

Benefits

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