The RealReal is hiring a

Digital File Clerk

Brisbane, United States

The RealReal is leading the way in authenticated luxury consignment, online and in real life at our brick and mortar locations. Founded in 2011, we’re growing fast and fundamentally changing the way people buy and sell luxury — a multi-billion dollar industry. With a team of in-house experts who inspect every item we sell, our commitment to authenticity sets us apart and creates a foundation of trust with shoppers and consignors. Our mission to extend the lifecycle of luxury items is leading innovation in sustainable fashion. We’re proud to promote the circular economy and to be the first luxury member of the Ellen MacArthur Foundation’s prestigious CE100 USA.

The RealReal is looking to add full-time Digital File Clerk to support our high volume retouching studio. This is an on-site operational support position managing digital assets created by 40+ photographers across two studios, all being consolidated into a single retouching workflow based in the corporate offices in San Francisco. We are looking for someone adaptable to our deadline driven environment that can hold their own to maintain 100% daily folder and file accountability, keep track of and work with the retouching and both photography studios to bring all discrepancies to resolution.


  • Demonstrated success working with digital asset management solutions and workflows in a complex creative environment.
  • Able to work equally well with people in business, creative, and technical positions.
  • Able to apply sound judgment while working independently within tight timelines.
  • Outstanding attention to detail and commitment to excellence; must possess a meticulously ordered mind.
  • Excellent oral and written communicator, with great interpersonal skills; able to forge trusting relationships within a diverse team.
  • Fanatical about creating order from disorder; understand the “correct” level of process to apply to different projects.
  • Strong experience with Microsoft Office Suite (primarily Excel); ninja-level skills.
  • Very strong computer literacy, familiar with and comfortable navigating both Mac and Windows.
  • Advanced knowledge of Microsoft Office Suite (primarily Excel).
  • Strong quantitative skills (basic arithmetic with MANY sets of numbers; use of excel formatting and basic formulas a plus).
  • An excellent color vision for identifying image set discrepancies a plus.
  • Demonstrated commitment going above and beyond to help customers, system users, or patrons in solving problems or locating information.Intermediate knowledge of Adobe Bridge is a plus.

Pay rate: $15.00 - $17.00/hour.


401K and health insurance.

Transportation assistance (shuttle service from Train Station).

Paid time off.

Career growth opportunities and much more!

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