Intercom is hiring a

Marketing Operations Manager

San Francisco, United States

Intercom is creatively fixing...๐Ÿ› ๏ธ

How internet businesses connect with customers for more human conversation. Our teams are ambitious and humble โ€“ learning, solving and celebrating together.

Weโ€™re one of the fastest growing tech companies:

  • 400+ employees worldwide
  • $1M to $50M Annual Recurring Revenue in 3 years
  • 25,000+ customers

Whether you build, market, sell or support product, we want you to make your mark with us.

What's the opportunity? ๐Ÿค”

As Marketing Operations Manager, you will be a key-member of the marketing operations team, directly contributing to the growth of our business by enabling operational rigor in the day-to-day of the Intercom marketing team. You will ensure that no lead is left behind, every marketing touch point is attributable, our technology systems work together seamlessly, our money is spent wisely, and that we operate in a coordinated way in the market.

What will I be doing? ๐Ÿš€

  • Support the selection and management of our marketing technology ecosystem and associated vendors
  • Help ensure all marketing and sales systems work in concert to provide reliable data
  • Build and maintain departmental dashboards and reporting on performance and impact
  • Help drive coordinated go-to-market activities and planning
  • Identify areas of inefficiency for process and technology optimization and propose solutions that will scale as Intercom grows
  • Work with sales, finance, and business operations to ensure an accurate view of marketing performance and business contribution

What skills do I need? ๐Ÿ“–

  • 3+ years in B2B marketing, preferably in a SaaS environment
  • Thorough understanding of marketing principles and practices, both theoretical and practical
  • Would ideally have strong experience with managing an Intercom implementation at a high-growth tech company
  • Proven experience managing marketing technology systems
  • Strong quantitative orientation (must love spreadsheets)
  • Have a proven track record of delivering business results
  • Highly organized and autonomous, but also collaborative and able to work cross-functionally
  • Comfortable and energized operating in a fast-paced environment and passionate about product and working with startup companies

Benefits ๐Ÿ˜

We are a well-treated bunch, with awesome benefits! If thereโ€™s something important to you thatโ€™s not on this list, talk to us! :)

  • Competitive salary and meaningful equity
  • Catered lunch and dinner served every weekday, plus a variety of breakfast foods and a fully stocked kitchen
  • Fully funded comprehensive medical, dental, and vision coverage
  • Open vacation policy and 10 corporate holidays
  • Paid Parental Leave Program
  • Commuter benefits + 401k plan
  • In-office bicycle storage
  • Macbooks are our standard, but weโ€™re happy to get you whatever equipment helps you get your job done
  • Fun events for Intercomrades, friends, and family!

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