As the Senior Manager of IT Support at Slack, you will lead a team of Help Desk and Regional Support Techs across our global offices, as well as being responsible for creating an exceptional technology experience with the tools that we use to support our users. You will deliver a quality customer-focused experience for both live and remote support of our users. The ideal candidate has a vision for the future of customer service, including how technology can improve the experience and reduce friction for our users.
In this role, you will report to the Director of Core IT. You are a high-energy, self-starter with an entrepreneurial spirit and the ability to navigate a rapidly changing landscape. You enjoy and excel at team building and development, as well as collaborating with cross-functional teams. Technical expertise and a passion for innovation are crucial for this role, but you'll balance that with a solid background in developing a plan to measure the health of IT services and teams to help inform decisions.
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