PatientPop is hiring an

IT Support Specialist

Santa Monica, United States



Running a practice is difficult. That's why at PatientPop we have been dedicated since 2014 to helping doctors Grow, Modernize and Streamline their practice. Along the way we've managed to create an amazing culture that was named one of Built In Los Angeles 's Top 100 Digital Companies in LA. Our offices are 2 blocks from the beach, around the corner from 3rd Street Promenade and dog friendly. Just a few of the things that made us certified as a Great Place to Work® for 2017.

But all of this is meaningless without great people. So right now we are looking for a IT Support Specialist who will serve as front-line user support for all PatientPop employees, and will also take lead on Audio/Visual setup, support, and troubleshooting. This is an outstanding opportunity for individuals eager to jump-start their career in a fast-paced IT environment and are excited to contribute to the PatientPop mission!

How does this role contribute to the cause?

Reporting to our Director of IT, you will be joining our growing IT team and have an opportunity to further your career in IT. This IT Support Specialist will be on the front lines, supporting our users in all aspects of technology in our primarily Mac environment. You will create and maintain accounts and groups within G-Suite/Google administration, maintain our VoiP phone system, manage and maintain our Cisco Meraki Network and support any other technical issues that may come up.

Who will be successful in this role?

To be successful in this role you will need to be a highly flexible multi tasker with a passion for interfacing with people as you will be working with all of our employees. We are looking for someone with 1-3 years of experience working with Mac OS X, G-Suite, Cisco Meraki and success in a customer service setting.

Why does this matter to us?

To win and keep our customers love we obsess over efficiency and the ability to understand our clients. Our beautiful products (yes we said beautiful) depend on our ability to streamline processes both internally and for our customers. We’re looking for someone who shares our passion and can work with us to manage and streamline our internal IT processes. We are growing quickly at 300 employees and 3 office locations. You will be part of the team that helps set up employee on-boarding, close help desk tickets, and manage/maintain all IT systems across the company.

Founded in 2014, PatientPop was conceived with one simple goal in mind: Help medical practices grow through leading-edge tools and automation. We help them get everything they need to attract and recall patients, plus grow their online reputation. We are the first growth-focused marketing platform that accelerates new patient growth by automating practice marketing and eliminating the need for dedicated marketing resources. Which allows them to effortlessly provide a great patient experience.

PatientPop, Inc is an EOE M/F/D/V employer. We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws , including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

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