Skillz Inc. is hiring a

Customer Success Manager

San Francisco, United States

About Skillz:

Today, people spend more time playing video games than they do playing all physical sports, and eSports are poised to become bigger than the NFL, NBA, MLB and NHL combined. Skillz provides the technology that powers an eSports industry forecast to exceed as much as $40 billion in revenue by 2020.

As the eSports provider for over 8,000 game developers, Skillz enables any mobile game to be turned into a competitive eSport that can also be broadcast on major streaming sites like Twitch and YouTube. We do this by integrating our unique layer of code directly into a mobile app, which activates our end-to-end tournament administration and other important features like player matching, anti-cheating mechanisms, customer support and a built-in loyalty program. Using our patented technology stack, we’ve already hosted more than 500 million tournaments for 15 million players around the world.

Skillz has raised over $53 million in funding from sources including Telstra, Liberty Global, and the owners of the New England Patriots, Milwaukee Bucks, New York Mets and Sacramento Kings. In our quest to make gaming better for players and developers, we’re looking for savvy, driven and enthusiastic teammates to help us build the future of sports. If you’re excited about defining a multibillion dollar industry, building an awesome product, or working with cutting-edge technology, Skillz just might be for you!

Our Culture:

We are true believers in electronic sports, so don’t be surprised if you see us playing mobile games at our desks or in the kitchen. At Skillz, this type of behavior is encouraged! You can also catch us at our weekly game nights playing anything from Super Mario Kart to Codenames over dinner, while discussing new technologies or brainstorming ideas to improve our business.

Not a “gamer”? Don’t worry about it. Every Skillzian brings a unique perspective to the team, and we bond over plenty of activities that don’t involve games. We’re working to build a truly groundbreaking company, and we want top-notch people to join us in that mission. As the creators and leaders of a new marketplace, we work with a “do whatever it takes” mentality, and frankly, we get the job done!

Our team is comprised of passionate, intelligent and creative individuals who consistently seek out new challenges and knowledge. We embrace out-of-the-box strategies to propel our business forward, and foster a culture where every person’s voice is heard. Our team comes from diverse backgrounds, and our leaders have a strong history of funding and building successful enterprises. If you're up for the challenge, we’d love to meet you.

What you'll do:

This position will be our most key customer facing role with enterprise account responsibility for revenue growth and retention for Skillz’s largest and most important gaming publishers/developers/studios. We’re seeking a passionate Customer Success Manager with extensive, high-touch account and client management skills to become part of the developer relations team within our large account portfolio.

The Customer Success Manager will be responsible for a small portfolio of clients, potentially with multi-regional footprints, and will focus on the use and adoption of our platform technology and allied solutions, as they become available, and be the primary point-of-contact and trusted advisor to our clients.

  • Develop and execute account and portfolio level strategies that support key business metrics including client retention, revenue growth and profitability.
  • Become a trusted advisor with clients by deeply understanding their business and aligning their needs to our solutions.
  • Provide expertise on our SDK, roadmap of technology and streaming offerings, assist on upgrade planning and advise on key features and functionality allowing the customer to execute their strategies for growth with us
  • As governed by the account planning process, serve as customer advocate internally, while effectively collaborating with internal, cross-functional teams including product management, customer support, engineering, sales operations and finance
  • Ability to lead solution development efforts that best address customer needs, while coordinating the key internal resources for support
  • Lead ongoing strategic customer meetings to communicate and drive best practices, customer success and business results; facilitate quarterly business reviews & executive meetings
  • Analysis of customer performance metrics to deliver consultative internal business reviews which result in strategic recommendations, best practices and process improvements to ensure the they derive maximum value from their investment i.e.ROI

Your Skillz:

  • 5+ years of gaming and/or related SaaS/High Tech industry experience successfully managing and expanding Strategic Client Relationships
  • Strong strategic consultative selling and customer relationship management experience focusing on Enterprise B2B and B2B2C customer segment
  • Significant experience in engaging and facilitating dialogue with C-level and senior executives in SMB organizations
  • Success in working in a “fast paced” environment leveraging using tools like Salesforce.com, formal sales methodologies like Miller Heiman/SPIN a plus
  • Excellent communication skills (written/verbal) that are leveraged to address complex business issues and opportunities
  • Experience based “Issue Resolution” skills that facilitate dialogue across all levels of a business including the C-suite
  • Strong individual contributor who desires results based performance
  • Demonstrated analytical and problem solving skills
  • Bachelor’s Degree required, MBA is a plus
  • An ability to travel up to 25% (as required)

Skillz embraces diversity and is proud to be an equal opportunity employer. As part of our commitment to diversifying our workforce, we do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status, and we operate in compliance with the San Francisco Fair Chance Ordinance.

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