Because you belong at Twilio
The Who, What, Where and Why
Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers. As a dedicated support engineering contact you will work with our customers to resolve complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency.
A regular day in the life of a Technical Account Manager at Twilio would consist of working on the cases raised by specific customer's assigned to you and looking at ways to prevent future occurrences of such issues, while maintaining high customer relationship and helping them be successful using Twilio. As a TAM you will help customers understand the finer points of Twilio capabilities and influence them to implement best practices. Understanding customer trends, analysing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role.
If you are excited about not only teaching others ‘how to fish’ but also how to fish at scale then this role is for you.
This position will be in our beautiful, new and expanding Dublin office. You will enjoy our incredible perks: complimentary waffles and pancakes every Monday morning, free order-in lunch, snacks, massages, dinner club, sports societies, games room and speakeasy onsite, along with our bi-weekly global All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.
This job opening has been filled or removed by the company.
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