ENJOY is hiring a

Customer Experience Expert - Phoenix

Phoenix, United States

 

About Enjoy.

Imagine a level of customer service that begins and ends with you smiling. At Enjoy we focus on engaging with customers, rather than frustrating them.

Our friendly team of Experts love people and strive to help customers get the most out of their technology purchases. Going through unparalleled training to deliver some of the world's premiere products, we leave robotic transactions at the door. Each experience is tailored, by bringing the best of the store to the customer.

Enjoy is founded and led by Ron Johnson, former head of Apple Retail, and an executive team from leading retail, technology and design organizations like Apple, Facebook, and Amazon, to name a few. Last Summer we grew to 16 markets, and this Summer we’re growing again.

About the Role.

At Enjoy, our Customer Experience Experts are simply known as Experts, and they are the heart and soul of Enjoy. To be an Expert, you deliver more than just products, you have to deliver Awesome. You’ll provide personalized experiences to customers with a variety of products designed to enhance their lives. You can also expect to: 

  • Deliver 5-star experiences with all Enjoy-supported products
  • Communicate with customers to establish clear goals for each appointment
  • Develop a personal relationship with your fellow team members in the market
  • Identify successes, opportunities, and obstacles and provide feedback on a regular basis
  • Participate in daily community building activities
  • Maintain a clean and operationally sound environment
  • Ensure each visit culminates with all the details logged, accurately and timely
  • Load and unload inventory and perform operational tasks

We serve our customers from 10am to 8pm, seven days a week. Experts can expect to work 10-hour shifts, 4 days per week. 

About You.

  • Obsessed with your customers and continually consider how to enhance their experience
  • Approach learning with the vigor to hone your craft while leaving ego behind
  • Self-motivated and resourceful to offer help and support wherever needed
  • Convey messages and ideas concisely and effectively while maintaining professionalism
  • Establish rapport with others and cultivate relationships easily
  • Organize tasks in line with company priorities and complete them efficiently and on time

Qualifications.

  • Ability to work evenings and weekends
  • Valid driver's license and clean driving record with at least 1 year of driving experience
  • Must be at least 21 years of age

 

 

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Made by Marc Köhlbrugge