Rent the Runway is hiring a

Style & Fit Specialist (Sales Associate) - San Francisco, CA

Kansas City, United States

About Rent the Runway:

Recently named #9 on CNBC’s Disruptor 50 list for 2018, Rent the Runway is transforming the $1.7 trillion global fashion industry by introducing clothing rental as a utility for women. We have pioneered the closet in the cloud and believe that every person globally will soon have a subscription to fashion. Since our launch in late 2009, we have raised $210M from top-tier investors and built one of the most beloved brands on earth. We are proud to be both a profitable and high-growth business, with a loyal 8 million strong customer base who share the experience of renting as being empowering and smart.

Our 1000+ employees have a revolutionary spirit that permeates our culture. We’ve built - proprietary technology, a one-of-a-kind reverse logistics operation, stores of the future, a viral brand, relationships with hundreds of fashion brands - and we are obsessed with continuing to game change our customer experience.

We are also trying to revolutionize entrepreneurship itself - proving that diverse teams produce outsized impact. The Rent the Runway Foundation, which our two co-founders launched together in 2015, helps thousands of female entrepreneurs build and scale their own businesses with the mission of increasing the number of high growth women-led companies.

The Position Overview:

As the Style & Fit Specialist, you will have the opportunity to transform the way the modern woman gets dressed today.  This role will introduce her to our rotating dream closet, educate her on how Rent the Runway works, and provide 5-star customer service during  her visit. You will have the opportunity to turn the majority of our visitors into lifelong customers! This role will work with the  Style and Fit Manager on a customer-centric and agile team.  Do you think you have what it takes to dream big in our dream closet?

Enter our dream closet of…

  • exceptional customer experience
  • endless opportunity to learn and grow with your team
  • taking risks where trying new things and learning from mistakes are valued
  • new adventure to rewrite the rules  
  • a positive work environment of outstanding teamwork, mutual respect and exceptional morale.
  • Lead in understanding, implementing, and living in the core values!

Do you have a passion for....

  • forming genuine connections with customers to create a memorable experience that makes them want to come back?
  • joining a disruptive retail environment where we’re always rewriting the rules?
  • working together to achieve something better than what we can do individually?
  • taking risks, trying new things and where learning from mistakes are valued - we are continuously improving?
  • a positive and collaborative work environment that includes mutual respect and trust?

Job Responsibilities:

  • Ensures customer expectation is exceeded at each visit with a “go the extra mile” mindset
  • Ability to style multiple customers simultaneously while delivering optimal customer experience
  • Demonstrate expert knowledge on style and fit of RTR inventory, specifically regarding various  body-types and silhouettes
  • Understanding of all key customer types: (Subscriber, Walk-in, Appointment, etc) and being able to create unique experiences for each and every one of them throughout their store visit
  • Responsible for meeting individual goals including customer satisfaction score, sales goals and clienteling goals
  • Keep the store presentable and organized at all times through replenishing inventory, re-racking and maintaining cleanliness throughout the store

Position Requirements:

  • A minimum of 1-2 years in retail, hospitality or relative fashion experience in a high volume environment
  • Business acumen - written and verbal
  • Must be customer-focused
  • Strong Computer and Presentation skills - with a focus on Mac products
  • Priority Setting and time management
  • Proven track record in attendance and performance
  • Must be able to climb stairs in a multi level store
  • Must be able to work while standing and walking and be able to lift approx 20 lbs
  • Ability to work a flexible schedule within a minimum of 20+ hours per week including nights, weekends and holidays

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