Principal Customer Application Engineer (Section Leader)
San Jose, United States
Work with internal engineering teams to evaluate customers test requirements, to identify and fix deficiency in existing test plan.
Work with internal engineering teams to communicate customer qualification efforts and educate internal engineering teams on customer qualification requirements.
Track bugs and work with SoC, FW, and qualification engineers to resolve issues in a timely manner.
Review test and FA reports to ensure completeness and accuracy.
Involve in early field trials.
Work with FAE and Product Marketing organizations to ensure proper understanding of customers’ requirements and issues.
Work with customers to understand unique design specification requirements.
Work closely with customers to provide them with prompt and quality services.
Conduct FA for field issues. Repro issues in SKHMS lab, modify test condition, or test script to speed up issue repro for in-depth FA.
Ensure quality of products being developed and delivered.
Work with standard committees and work with vendors.
Mentor team members
Intimate knowledge of traditional enterprise servers and OCP servers.
Comprehensive understanding and ability to FA SATA, PCIe, NVMe, and SMbus electrical requirements.
Detailed understanding and ability to FA of SATA, PCIe, NVMe, MCTP, and TCG protocols.
Skillful with SATA and PCIe protocol analyzers.
Knowledge of NAND and DDR operations.
Familiar with scope, bench power supply, and multi-meter.
Experience in storage devices qualification cycle.
Proficient in the use of scripting languages (Python/Perl).
Domestic and international travel as needed.
Education Requirements: MS in Electrical Engineering/Computer Science; with 10 years of work experience or Bachelors of Engineering with 12 Years of work experience in storage product verification or equivalent.