Pinger is hiring a

Remote Part-Time Customer Support Advocate (Weekend Shift)

San Jose, United States

Responsibilities

Pinger is seeking a Customer Support Advocate to help manage Pinger’s growing user base and provide a positive experience to users in need of help with their applications. The Customer Support Advocate will be accommodating to users’ needs by responding to support requests sent through our CRM tool, Zendesk. 

The responsibilities for the role include, but are not limited to:

  • Managing and responding to support requests through Pinger’s support system
  • Engaging users to understand their support needs and resolve issues reported to the support team
  • Analyze, monitor, and respond to user complaints/issues of Pinger applications
  • Collaborate with multiple departments within Pinger to ensure a continued quality experience for the user base

Requirements

  • Basic knowledge of mobile operations software. Particularly, iOS and Android
  • 1-3 years of customer service experience
  • Strong verbal and written communication skills
  • Part-time, 8hr/day Sat-Sun + additional weekday availability
  • Can work remotely

 Reports to: Customer Support Manager

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Made by Marc Köhlbrugge