Wayfair is hiring a

Product Performance Manager

Boston, United States
Full-Time
pbCategory Manager, Product Performance/b/ppspanWayfair continues to build industry-shaping infrastructure and capabilities in Operations to fuel growth and delight our customers. As part of this journey, we are seeking bright, entrepreneurial specialists to help us drive initiatives related to our most strategic operations topics that will propel Wayfair from $5B to $10B and beyond./span/ppspanbr //spanspanOne major priority we have is in Product Performance, where we strive to drastically reduce the number of problems that arise as a product makes its way to the customerrsquo;s home. We want to reduce ldquo;customer incidentsrdquo; to near-zero levels ndash; whether they are damages, defects, lost items, missing parts, etc. ndash; to provide the best customer experience possible and further fuel Wayfairrsquo;s growth and profitability. This challenge is one of the most business critical, technically complex and interconnected challenges we face./spanspanbr /br //span/ppspanEntrepreneurialism, creativity, an ownership mindset, and a relentless drive to solve cross functional problems are a must to be successful in this role. For the typical Category Manager, Product Performance the average day is defined by variety. In a typical eight hour day you should expect to:/span/pulliispanStructure a vision and roadmap /span/ispanfor high priority product categories/span/liliispanPull and analyze data sets/span/ispan that touch every aspect of Wayfair operations to identify new opportunities and trends to drive supply chain performance and improve the customer experience/span/liliispanStructure and lead problem solving/span/ispan with senior, cross-functional stakeholders to understand broad strategic requirements from the business, prioritize the opportunities we see in the data, develop innovative levers to tackle those opportunities and set targets for impact/span/liliispanEmbed in field operations /span/ispanto incorporate real world operational insights /span/liliispanScope and run pilots and projects/span/ispan to test, refine and scale innovative solutions to the most difficult operational challenges. nbsp;/span/li/ulpspanIf the idea of digging through data to find actionable insights and tearing into the packaging of two similar products to understand why they perform differently in the Wayfair network is exciting to you, this will be a rewarding role. In the last few months our Category Managers, Product Performance have worked with suppliers to change packaging and redesign products; develop new product handling and warehouse handling practices; and developed new tools and analysis techniques for honing in on huge performance opportunities, all across a wide range of Wayfairrsquo;s industry leading selection. nbsp;/span/ppspanbr //spanspanWe welcome applications from high caliber professionals who are looking for the next chapter of their careers, for whom home goods amp; deacute;cor are a meaningful arena to use the skills they developed in generalist business settings. Please reach out and highlight how your experience can be leveraged to contribute to the success of the next great e-commerce business./span/ppspannbsp;/span/ppspanAbout our Teams:/span/ppspanOur Product Performance Teams are responsible for ensuring Wayfair is deliver products the customer expects, every time. We manage the fulfillment network for Wayfair, Joss amp; Main, All Modern, Wayfair Supply, Perigold, and Dwell Studios. In addition to working extensively with our external partners (suppliers, carriers), we are plugged into every department within the company ndash; from finance to marketing.nbsp;/span/ppspanWhat you will do:/span/pullispanAnalyze key performance metrics to root-cause performance issues and drive change/span/lilispanCreate and execute product class specific roadmaps to drive impact and savings within the operational organization/span/lilispanRoot-cause customer incidence issues and problem solve creatively: although in operations, our solutions can involve merchandising, customer education, etc./span/lilispanReport performance trends and improvements to senior management/span/lilispanContribute to the development of tools and processes which make our team and suppliers more efficient (and effective)/span/lilispanWork cross functionally with groups company-wide, including Category Management, Promotions, Data Integration, and Warehouse Fulfillment/span/lilispanBuild strong relationships with suppliers and collaborate to improve their operational performance/span/lilispanTravel to supplier and Wayfair warehouses to view their operations first hand/span/li/ulpspanYoursquo;re a great fit if you have:/span/pullispanA Bachelor Degree/span/lilispan3 to 6 years of e-commerce, consumer goods, retail merchandising or management consulting experience/span/lilispanArticulate and persuasive communication skills, both written and verbal/span/lilispanInnovative problem-solving skills ndash; dissect and determine root causes of problems, and implement solutions/span/lilispanAnalytical and comfortable with large data sets and drawing insights from them/span/lilispanA track record of successful negotiation and relationship management skills/span/lilispanAn ability to hit the ground running ndash; a confident, entrepreneurial self-starter/span/lilispanDemonstrated senior presence, recognized as an effective manager. Experience managing others preferrednbsp;/span/lilispanAn ability to manage and prioritize projects, and to delegate tasks appropriatelynbsp;/span/lilispanA track record of taking on big challenges and delivering despite obstacles and limited resources/span/lilispanExperience in business and data analytics, Excel, SQL/span/li/ulbr /pstrongAbout Wayfair Inc./strong/ppWayfair believes everyone should live in a home they love. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 10 million items across home furnishings, deacute;cor, home improvement, housewares and more. Committed to delighting its customers every step of the way, Wayfair is reinventing the way people shop for their homes - from product discovery to final delivery./ppThenbsp;Wayfairnbsp;family of sites includes:/pullia href="http://cts.businesswire.com/ct/CT?id=smartlinkamp;url=https%3A%2F%2Fwww.wayfair.com%2Famp;esheet=51722902amp;newsitemid=20171201005091amp;lan=en-USamp;anchor=Wayfairamp;index=6amp;md5=7ff2d781b9a5f7830b6b03f9b6e23578"Wayfair/a, an online destination for all things home/lilia href="http://cts.businesswire.com/ct/CT?id=smartlinkamp;url=https%3A%2F%2Fwww.jossandmain.com%2Famp;esheet=51722902amp;newsitemid=20171201005091amp;lan=en-USamp;anchor=Joss+%26+Mainamp;index=7amp;md5=858573d4005bcbf2bcf1753109b4f731"Joss amp; Main/a, where beautiful furniture and finds meet irresistible savings/lilia href="http://cts.businesswire.com/ct/CT?id=smartlinkamp;url=https%3A%2F%2Fwww.allmodern.com%2Famp;esheet=51722902amp;newsitemid=20171201005091amp;lan=en-USamp;anchor=AllModernamp;index=8amp;md5=1623432ea9e10ed33771fef0c7f7ac86"AllModern/a, unbelievable prices on everything modern/lilia href="http://cts.businesswire.com/ct/CT?id=smartlinkamp;url=https%3A%2F%2Fwww.birchlane.com%2Famp;esheet=51722902amp;newsitemid=20171201005091amp;lan=en-USamp;anchor=Birch+Laneamp;index=9amp;md5=fae47b06ccc3dd67bd45be7e171d6438"Birch Lane/a, a collection of classic furnishings and timeless home deacute;cor/lilia href="http://cts.businesswire.com/ct/CT?id=smartlinkamp;url=https%3A%2F%2Fwww.perigold.com%2Famp;esheet=51722902amp;newsitemid=20171201005091amp;lan=en-USamp;anchor=Perigoldamp;index=10amp;md5=423afe98da4795b56959330d82bbf2c6"Perigold/a, unparalleled access to the finest home deacute;cor and furnishings/li/ulpWayfair generated $5.2 billion in net revenue for the twelve months ended March 31, 2018. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 8,700 people./p

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