Cloudflare is hiring an

IT Operations Engineer

London, United Kingdom

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today, Cloudflare runs one of the world’s largest distributed networks that powers more than 1.5 trillion page views each month across 5 million Internet properties. More than 10 percent of all global Internet requests flow through Cloudflare’s network. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.

Our customers range from Fortune 500 companies and nonprofits to small businesses and budding entrepreneurs. Every day, about 12,000 new customers sign up. We’re working to create a faster, more secure, and more reliable experience for anyone online and given the scale at which we operate, our mission is big. Our team is hard at work shaping the future of the Internet by solving some of its toughest challenges. Come join us.

What You Would Do Here

Cloudflare is growing our IT  team. Our focus is getting the best people to work at Cloudflare and then allowing you to do your best work. We are looking for an IT Operations Engineer to join our IT team in London. You will report to the Client Computing Manager, based in San Francisco, and work closely with the IT teams in the United States and Asia to provide exceptional client-computing support on-site and remotely to our business functions and engineering teams.

Requirements

  • 3-5 years of client computing support experience
  • Deep knowledge of MacOS; working knowledge of Windows 10; familiarity with Linux
  • Administration, maintenance and support of GSuite, Sophos, Jira
  • Ability to troubleshoot and follow-through to resolution client computing hardware and peripherals, software and network issues
  • Working knowledge of wireless networking and Cisco wireless access points
  • Basic understanding of IT building infrastructure: low-voltage cabling, rack and stack of network equipment, servers
  • Experience with client hardware imaging processes and tools
  • Ability to multi-task, prioritize, and work under pressure
  • Excellent communication and customer service skills
  • Conduct effective employee training
  • Experience working within a geographically dispersed team

Bonus Points

  • Hardware and Software Certifications, such as A+
  • Program Certifications, such as Cisco, Microsoft Windows
  • Experience with ZenDesk
  • Experience automating tasks with Python or other scripting language
  • Experience with Casper, JAMF, SCCM
  • Experience coordinating and managing third party providers
  • Experience with technical writing for documentation or instruction

What Makes Us Special

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. In 2014, we launched Project Galileo, an initiative through which we partner with global NGOs to identify websites at risk of attack and provide the same state-of-the-art mitigation technology already used by Cloudflare’s enterprise customers--at no cost. Project Galileo equips politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work.

Additionally, in 2016, we announced our partnership with Path Forward, a nonprofit organization that works with companies to create 18-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one. With the lofty goal of shaping the future of the Internet, we’re focused on recruiting the best and the brightest, no matter what.

Cloudflare is a security company. A successful background check is required for employment.

Cloudflare hires the best people based on an evaluation of their abilities and effectiveness.  We don't discriminate against employees on the basis of any other personal characteristic or any classification protected by federal, state or local law.

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Made by Marc Köhlbrugge