Rubrik is hiring a

Support Engineer - Cork, Ireland

Offaly, Ireland

Rubrik is currently looking for senior / staff  level Technical Support Engineers for early, mid and late day positions (6am-4pm, 8:30am-5:30pm, 11am-8pm inclusive of weekends ) to provide enterprise level technical support to our customers via phone, web, email, chat and other support channels as required.

Technical Support Engineers deliver effective solutions to both technical and non-technical end users while also supporting a wide range of technologies. Support Engineers may be required to be on-call on a rotating basis throughout the year.

Essential Functions:

  • Contribute to the effective and efficient handling of all levels of technical support cases from basic user questions to issues requiring more in-depth technical and problem solving skills
  • Independently diagnose and resolve problems within our sphere of the customer environment
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Design, define and document support processes, training and knowledge-base articles for customer and internal consumption.

Desired Skills and Experience:

  • 5+ years doing enterprise technical support in storage or backup verticals, including advanced issues such as snapshots, replication, data recovery, networking, and vmware administration
  • Must have outstanding problem solving skills
  • Must have good technical knowledge of vmware, backup methodologies, and linux
  • Experience with scripting languages (Python, Perl…) is a big plus
  • Should be comfortable filing bugs and working with engineering to articulate problem scenarios for reproducing issues
  • BS Degree in Computer Science or related field preferred

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