Have you ever tried to hire a plumber? How about a house cleaner? If you have, chances are it took you way longer than it should. In the era of instant-everything, it’s crazy that you still have to waste an entire afternoon researching, calling and vetting local service professionals whenever you need one. The market for hiring them is huge — $700B in the US alone — but the process is inefficient and largely offline.
Thumbtack is transforming this experience end-to-end, building a marketplace that matches millions of people with local pros for almost any project. In making these connections, not only do our customers get more done every day, our pros are able to grow their businesses and make a living doing what they’re great at.
The Customer Growth team is responsible for bringing more customers to Thumbtack. Customers find Thumbtack through a variety of channels including organic results in search engines (SEO), search ads (SEM), social ads (e.g. Facebook) or native app installs. Customers might also hear about Thumbtack through offline marketing (e.g. TV, Radio) and come directly to the homepage or native app. The team owns all these front-door experiences as well as responsibility for optimizing and continually growing customer acquisition through these channels. The team also works closely with marketing partners on our overall brand and performance marketing strategy.
Growth is the lifeblood of any startup, and as the engineering manager for customer growth, you will be leading the engineering team directly responsible for it. The team is highly interdisciplinary, encompassing engineers with a variety of skill sets including frontend engineering, native mobile, backend engineering and machine learning/optimization. In this role, you’ll not only partner with product, design and marketing leads to develop and execute on a growth strategy for Thumbtack, but also help build critical infrastructure and systems that power that growth and enable the team to move fast.
Thumbtack is a local services marketplace that connects customers who need to get things done with local, skilled professionals who can help. From plumbers and painters to DJs and personal trainers, Thumbtack helps millions of customers find the right professional for their project in over 1,000 categories. Founded in 2009 and headquartered in San Francisco, Thumbtack is backed by over $250 million in investment from Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners and Baillie Gifford.
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.