Thumbtack is hiring an

Engineering Manager - Customer Growth

San Francisco, United States

Have you ever tried to hire a plumber? How about a house cleaner? If you have, chances are it took you way longer than it should. In the era of instant-everything, it’s crazy that you still have to waste an entire afternoon researching, calling and vetting local service professionals whenever you need one. The market for hiring them is huge — $700B in the US alone — but the process is inefficient and largely offline.

Thumbtack is transforming this experience end-to-end, building a marketplace that matches millions of people with local pros for almost any project. In making these connections, not only do our customers get more done every day, our pros are able to grow their businesses and make a living doing what they’re great at.

About the Customer Growth Team

The Customer Growth team is responsible for bringing more customers to Thumbtack. Customers find Thumbtack through a variety of channels including organic results in search engines (SEO), search ads (SEM), social ads (e.g. Facebook) or native app installs. Customers might also hear about Thumbtack through offline marketing (e.g. TV, Radio) and come directly to the homepage or native app. The team owns all these front-door experiences as well as responsibility for optimizing and continually growing customer acquisition through these channels. The team also works closely with marketing partners on our overall brand and performance marketing strategy.

About the Role

Growth is the lifeblood of any startup, and as the engineering manager for customer growth, you  will be leading the engineering team directly responsible for it. The team is highly interdisciplinary, encompassing engineers with a variety of skill sets including frontend engineering, native mobile, backend engineering and machine learning/optimization. In this role, you’ll not only partner with product, design and marketing leads to develop and execute on a growth strategy for Thumbtack, but also help build critical infrastructure and systems that power that growth and enable the team to move fast.

Responsibilities

  • Build and grow an amazing engineering team with a strong culture of balancing excellence with moving fast. The team is currently ~20 engineers and growing quickly.
  • Hire and support senior technical leaders and managers within the team to be able to scale the organization in the coming months to achieve aggressive growth goals across organic search, search ads and other emerging channels.
  • Work with engineering leads within the team as well as cross functional leads (including product, marketing, analytics and design) to craft a compelling vision and long term strategy for growth.
  • Set the team up for excellence in execution and anticipate and plan ahead for infrastructure the team needs to build for long term success. This infrastructure could be backend systems, machine learning models, frontend infrastructure for fantastic pagespeed, or experimental infrastructure to enable rapid testing and prototyping of onboarding flows within our native apps.
  • Work closely with other engineering leaders to evolve and continually improve Thumbtack’s engineering culture in a high paced growth environment.

Must-Have Qualifications

  • Experience in a senior engineering management role.
  • 8-10+ years experience building software at scale.
  • Good knowledge of growth strategies and experience building and scaling growth teams.
  • Strong leadership, communication, and organizational skills.
  • Passion for leading teams, setting vision, and developing highly functioning organizations.
  • Passionate about technology and not afraid to write code.

Nice-to-Have Qualifications

  • Experience at a growth-stage consumer tech company.
  • Experience with a marketplace business.

More About Us

Thumbtack is a local services marketplace that connects customers who need to get things done with local, skilled professionals who can help. From plumbers and painters to DJs and personal trainers, Thumbtack helps millions of customers find the right professional for their project in over 1,000 categories. Founded in 2009 and headquartered in San Francisco, Thumbtack is backed by over $250 million in investment from Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners and Baillie Gifford.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.



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Made by Marc Köhlbrugge