Agoda is hiring a

Collections & Revenue Assistant Manager

Role & Responsibilities

Overcharge Collections Operation

  • Identify and verify overcharge reasons in AP Clearing and Trade, relative to charge-back and collection invoice process
  • Manage day-to-day charge-back and AP Trade invoice activities to ensure timely and accurate collections process is in place to deliver KPIs
  • Assist divisional executives with inquiries relevant to Collections/ Charge-back function.
  • Performs reconciliation and generate management reporting related to Collections/ Charge-back on Overcharges from partners or projects.
  • Manages bad debts in terms of Collection/ Charge-back in various circumstances where debt may be written off as per policy
  • Manage the technical and administrative duties relating to collections and charge-backs where necessary
  • Ensures monthly management accounts, quarterly and yearly financial statements are prepared timely and accurately
  • Ensure that all financial transactions are pursuant to company policies
  • Manages ad-hoc requests/operational tasks

Reporting and Business Support

  • Analyzes and prepares various financial/ business support reports; and forecasts as requested to support the management decisions
  • Co-operate with Partner Services Team globally to provide support (including Insolvency, close/change-business, bankruptcies)to Partner Services Team who are internal customers of hotel partners; ensures that all write-off purpose are approved with correctly records in a timely manner.
  • Liaise with the teams in the wider organisation in new projects/ new setups


Process Improvement and Team Management

  • Initiate ideas to improve operational processes for proper control and to streamline efficiency in processes
    Effectively lead team and liaise with other departments to deliver in line to pre-set Collections/ Charge-back targets, projects and objectives.
  • Leads the team in skills development and provide ongoing guidance / training to improve Collections team’s performance.
  • Manages team by addressing individual staff performance, conducting regular reviews on team performance and KPIs, and participating in the hiring of staff.

Qualifications and Skills Require

  • Bachelors or Master’s Degree in Finance and Accounting, Finance, Business administration, or a related field.
  • Previous work experience in eCommerce, payment gateways or credit card companies, finance technology or banks will be a big plus
  • Previous experience in debt collection, billing, charge back process, credit analysis will be a plus;
  • Detail- oriented
  • Strong interpersonal skills, including verbal and communication skills
  • Hands-on working attitude with demonstrated ability to multi-task and prioritize work within tight operational deadlines
  • Adapts well to dynamic team environment, able to coach and supervise team members to deliver tasks based on key deadline and ensure partners satisfaction
  • Excellent in data analysis with Microsoft Excel, Word, Visio, PowerPoint and Outlook are a must
  • Must be able to travel to various locations within and outside country to fulfill the job responsibilities


Other jobs at Agoda