Identify and verify overcharge reasons in AP Clearing and Trade, relative to charge-back and collection invoice process
Manage day-to-day charge-back and AP Trade invoice activities to ensure timely and accurate collections process is in place to deliver KPIs
Assist divisional executives with inquiries relevant to Collections/ Charge-back function.
Performs reconciliation and generate management reporting related to Collections/ Charge-back on Overcharges from partners or projects.
Manages bad debts in terms of Collection/ Charge-back in various circumstances where debt may be written off as per policy
Manage the technical and administrative duties relating to collections and charge-backs where necessary
Ensures monthly management accounts, quarterly and yearly financial statements are prepared timely and accurately
Ensure that all financial transactions are pursuant to company policies
Manages ad-hoc requests/operational tasks
Reporting and Business Support
Analyzes and prepares various financial/ business support reports; and forecasts as requested to support the management decisions
Co-operate with Partner Services Team globally to provide support (including Insolvency, close/change-business, bankruptcies)to Partner Services Team who are internal customers of hotel partners; ensures that all write-off purpose are approved with correctly records in a timely manner.
Liaise with the teams in the wider organisation in new projects/ new setups
Process Improvement and Team Management
Initiate ideas to improve operational processes for proper control and to streamline efficiency in processes Effectively lead team and liaise with other departments to deliver in line to pre-set Collections/ Charge-back targets, projects and objectives.
Leads the team in skills development and provide ongoing guidance / training to improve Collections team’s performance.
Manages team by addressing individual staff performance, conducting regular reviews on team performance and KPIs, and participating in the hiring of staff.
Qualifications and Skills Require
Bachelors or Master’s Degree in Finance and Accounting, Finance, Business administration, or a related field.
Previous work experience in eCommerce, payment gateways or credit card companies, finance technology or banks will be a big plus
Previous experience in debt collection, billing, charge back process, credit analysis will be a plus;
Strong interpersonal skills, including verbal and communication skills
Hands-on working attitude with demonstrated ability to multi-task and prioritize work within tight operational deadlines
Adapts well to dynamic team environment, able to coach and supervise team members to deliver tasks based on key deadline and ensure partners satisfaction
Excellent in data analysis with Microsoft Excel, Word, Visio, PowerPoint and Outlook are a must
Must be able to travel to various locations within and outside country to fulfill the job responsibilities