Turbonomic is hiring a

Customer Support Engineer

Melbourne, Australia
As a global technology leader for real time application performance assurance across private, public and hybrid cloud environments, Turbonomic is looking for a Technical Support Engineer based in Australia to join our world class Customer Support Team. This is an opportunity to solve some of the most challenging problems faced by enterprise IT, today.  You’ll support a revolutionary new Intelligent Workload Management software product that is unlike anything on the market today. You will be responsible for learning and troubleshooting the Turbonomic  product suite for our customers, differentiating environmental and configuration related issues from product defects, and understanding how to manage complex virtualized infrastructure based on this unique and innovative technology.

What you'll be doing

  • Take ownership of customer issues and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Reproduce customer environments and test and validate fixes and workarounds
  • Act as a liaison between customers, technical pre-sales, sales teams and the product development team
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and tracking of all issues in our ticketing system from open to resolution
  • Document knowledge in the form of knowledge base tech notes and articles

What you'll bring

  • BS degree in Information Technology, Computer Science or equivalent
  • Strong experience in enterprise technical support
  • Hands-on experience with virtualization technologies such as VMware vSphere and vCloud Suite, Citrix XenServer, Microsoft Hyper-V, Linux KVM
  • Working knowledge of Linux systems
  • Strong analytical and problem-solving skills
  • Excellent customer-facing written and verbal communication skills
  • Self-directed, eager to learn with a desire to work in a fast paced start-up environment
  • Understanding of object oriented architecture and model driven architectures
  • Experience working with complex multi-threaded applications
  • Experience with Linux utilities and scripting
  • Knowledge of virtualization management is a huge plus

Launched in 2010, Turbonomic delivers a hybrid cloud management platform that enables on-premises and public cloud to self-manage in real-time, thereby assuring performance, lowering cost, and continuously ensuring compliance. The Turbonomic patented decision engine curates workload demand to dynamically control resource supply, maintaining a perpetual desired state of application health. One of the fastest growing technology companies, Turbonomic is trusted by thousands of enterprises to simplify and accelerate their hybrid cloud journey. Recently named a Forbes Cloud 100 Company, an Inc. Fastest Growing Company, and a Deloitte Tech Fast 500 Company… and we’re just scratching the surface. Come make an impact with us! 

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