Our software is used by tens of millions of people around the world everyday and yet what we do is largely invisible. Support at Index is different - we don’t have customers in the traditional sense of the word: we support a small group of highly technical users including internal Index teams (Analysts, Client Services, Engineering) as well as representatives from our Publishers, who depend on our products to see transparent data about their campaigns.
Our business is predicated on speed and that bleeds into everything we do. When a new requirement emerges or problem occurs we need to be able to respond and resolve the issue as quickly as possible. We are looking for an Application Support Analyst to be the single point of contact for end users needing assistance – whether submitting a hardware request, fixing a bug or creating a custom report. The ideal candidate for this role must have a technical background with a strong focus on databases (namely SQL) in addition to exceptional prioritization, time management and communication skills. Support is one of our most vibrant departments and you need to not only bring the skills to do the job, but the right mix of passion and personality to complement this team.
We have a large group of developers in Toronto and satellite offices in Montreal and Kitchener-Waterloo. Our offices speak to who we are: no walls or cubicles - wide-open spaces where we can freely communicate and collaborate. We offer free snacks and drinks as well as catered lunches every Friday. We don't have a dress code or core hours - come as you are. We like to celebrate and try to go out as a team at least once a month. We also offer an amazing benefits package and $5 monthly Goodlife memberships.
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