Twilio is hiring a

Sales Operations Analyst (Contract)

San Francisco, United States


Twilio is looking for contract Sales Operations Analyst. This is a temporary opportunity for 6 months.

This is a great position if you want to learn and gain experience to a broad spectrum of cross functional team interactions and dependencies in handling and managing end-to-end commercial agreements or Order Forms (OF).

If you excel at juggling multiple priorities, managing a large number of requests, enjoy supporting Sales teams, interacting with different people in different organizations, and just as important, having a positive work attitude- this is the role for you!

Twilio is a very fast pace working environment. We are looking for a results-oriented individual who has a "can do" attitude, responsive, and is comfortable asking questions. As well as someone who is excited to learn how to use tools and systems to drive impactful results for the company. 


The primary role will be the creation and editing of Order Forms (OF) by working directly with Sales Executives.

Work alongside your manager and colleagues to take OFs through a review process with a cross-functional team (Deal Desk or Pricing, Accounting, Product, Legal).

We are looking for someone who is able to handle, manage, and cope with a fast pace and high volume of Order Forms during month end sales activities. You will also assist the team in various ad hoc projects- such as data analysis in Salesforce (SFDC), building and maintaining SFDC dashboards.


The Sales Operations team is crucial for the success and scalability of our sales org and its supporting teams. We are the custodians of the systems, processes, and data that power the day-to-day interactions across the sales organization and lay the groundwork for future initiatives.

We are here to grow and learn together.

This is a great opportunity to grow your operational skills and engage deeply with end users (Sales and other stakeholders) who will provide the tools to help master your trade. And lastly, be in the front seat of seeing how business processes drive change.


This position will be located in our beautiful office at 375 Beale Street in San Francisco. You will enjoy our incredible perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday Night dinners, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About us:

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice and video capabilities directly into their software applications. Founded in 2008, Twilio has over 650 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Singapore and Tallinn.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance. #LI-POST

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