Mixpanel helps businesses build better products with the most advanced analytics software for mobile and web. With almost 20,000 customers worldwide and 14% of the Fortune 500, Mixpanel has earned a reputation for creating a delightful customer experience and an innovative approach to analytics.
Mixpanel Support isn’t your typical support organization. We see it as an engine of growth— every time a customer writes in to Support, it's our job to cultivate meaningful relationships and ensure customers trust and understand our product and their data. We’ve built a diverse team of people that are focused on giving our customers as well as our colleagues the best Mixpanel experience possible.
About the role
The core responsibility of a Support Engineer is to support our customers at every turn in the Mixpanel journey by providing answers to product questions, sharing best practices and debugging technical issues. As a Support Engineer, you can focus on coding projects, collaborate with our Product team to launch new features, develop product trainings, or mentor new team members — just to name a few! We’ve had team members focus on developing their technical skills to join the engineering team, hone their customer facing skills to become customer success managers, and take on leadership roles in Support.
We’re looking for someone who has:
Bonus points if you have:
Why choose Mixpanel?
A clear market leader in the analytics space, Mixpanel received funding by world-renowned VC firms like Andreessen-Horowitz, Sequoia, and YC, and our revenue has grown significantly since then. Our ambitious, collaborative team makes it possible by finding creative solutions to new challenges with scaling, reliability, design,and customer service. Mixpanel has a rapidly growing team of 250+ in our offices in San Francisco, New York, Seattle, Salt Lake City, and London.
Mixpanel is an equal opportunity employer supporting workforce diversity. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
FLSA Status: non-exempt
This job opening has been filled or removed by the company.
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