Product Manager – Billing Platform
Because you belong at Twilio
The Who, What, Where and Why
Twilio is looking for a Product Manager who wants to partner with engineers and other PMs to mock up concepts, write functional specs, cut tickets, and write copy for our next generation customer-facing billing and pricing console. We are looking for a process-savvy person that can manage a dozen work-streams without missing a step. You will need to be able to think at scale, own and execute the platform roadmap while leading the team through backlog management, requirements gathering, and developing user stories. You bring experience with agile environments delivering strategy via bi-weekly/monthly/quarterly releases and have experience leading daily standups and retrospectives. We need someone to advocate for usability and consistency while engaging with our developer community to understand their needs as we start to build our console experience for our internationally based customers. Our customers are developers, and we are passionate about building products for them.
You will have experience working cross functionally liaising with various internal teams from finance to product, excellent communication skills. Icing on the cake, have working knowledge of quote to cash and financial systems/home-grown billing systems.
A great day for you would be working alongside a collaborative team whose primary responsibilities include scaling our existing platform to meet the needs of our changing customer base. A big part of your job will be engaging with our developer community and internal PMs to understand their needs and design new products and workflows to aid in their success.
We work directly with Twilio’s Sales, BizOps, Finance, Billing and Product teams defining the requirements and scope of their complex requests for GTM. We also work closely to help troubleshoot existing internal and external customer problems as well as rollout system betterments to improve our day to day operations.
The Billing Platform Team supports the overall quote to cash function and scaling our existing platform to meet the growing needs of Twilio. We are focused on supporting new products, pricing as well as closing the books on time. We are the backbone of Twilio and with that comes an enormous responsibility to be accurate and deliver reliable solutions on time.
Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. The Engineering team plays an integral role in building out the products that allow our developer community to meet their communication needs.
Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.
This position will be located in our beautiful office at WeWork Iveagh Court. You should expect the normal perks: snacks, lunches, social events, massages, etc. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, we know this is a marathon not a sprint; that builds an inclusive culture where we want all of our people to be comfortable and thrive. We seek out people who live by our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.
Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.