iboss has created the first and only Distributed Gateway Platform specifically designed to solve the challenge of securing distributed organizations. Built for the cloud, iboss leverages an elastic, node-based architecture that provides advanced security for today’s decentralized organizations and scales to meet the ever-increasing bandwidth needs of tomorrow. The iboss Distributed Gateway Platform is backed by more than 100 patents and protects over 4,000 organizations worldwide, making iboss one of the fastest growing cybersecurity companies in the world.
The CSR Manager will be responsible for a global team of CSr’s supporting all incoming support requests of iboss customers. The CSR team is the first line of customer interaction into our Engineering Services department. The CSR Manager will be responsible for ensuring high levels of customer satisfaction leveraging streamlined workflow processes and automation to provide the highest quality of customer service in our industry. The CSR Manager will work closely with the Technical Service Engineer Managers, Technical Implementation Managers and Escalation Teams to ensure efficient and optimal customer experience. The CSR manager will also assist with daily office operations.
The duties and responsibilities described above are essential functions of the job.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.
*This position is not eligible for sponsorship of work visas
This job opening has been filled or removed by the company.
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