Working as part of the copywriter team within IT, you’ll be responsible for a wide variety of tasks, This role requires an enthusiastic attitude and the ability to focus on a number of tasks simultaneously. Deep understanding of Lingo is essential, but full training will be provided for the other copywriting tools required for the position. The most important characteristics will be an openness to learn, excellent prioritization skills and an extremely adaptable communication style.
Write high-quality copy for customer-facing communication used by agents, for a growing range of topics and channels.
Manage a library of message and email templates
Strong stakeholder management across teams and departments
Collaborate with multiple departments to create and implement new templates
Possess the technical knowledge required to support the Customer Service copy needs
Prioritise workload based on business needs and impact
Take end-to-end ownership when creating high quality, technically correct and contextually relevant translations requests
Establish and maintain a Tone of Voice guide, aligned with the company-level Tone of Voice commandments, for Customer Service agents to use when communicating with customers via email or messaging
Give feedback to the tooling teams to help them build and optimize internal tools
Be proactive in order to expand their skill set, the scope of their role and their knowledge of the business
Excellent communication skills and an impeccable eye for detail
Self-starter, open to identifying and pursuing opportunities to grow in their area
Fluency in English, and at least one other language (not essential to speak another language)
End to end ownership of their core responsibilities
Ability to proactively approach and define tasks, work well independently and in a team
Ability to take on unusual or challenging tasks with a positive attitude
We are a performance-based company that offers career advancement and lucrative compensation. We also offer what we call the “Booking Deal” with other competitive perks and benefits.