Twilio is hiring an

Operations Analyst- (Fluency in Swedish and English Essential)

Malmö, Sweden

Because you belong at Twilio

The Who, What, Where and Why

Twilio is growing rapidly and we're seeking
an Operations Analyst to join our Super Network team to be a key leader in understanding the profitability trends of some of our largest and most dynamic customers while coordinating with an international sales and operations team. You will have significant impact on revenue, margin and deal strategy for this customer group. You will work closely with the sales and operations teams and you will also negotiate directly with vendors on disputes as part of being responsible for part of our international invoice reconciliation.


We are seeking an analytical individual who understands the finance perspective in a organisation, is detail oriented and loves building advanced Excel models.

You are also;

  • Fluent in both Swedish and English as you will be working on an international team where communication is key.
  • Has at least 1-2 years of experience in a professional organization ideally with experience from working in high-growth company or division, working closely with cross-functional teams.
  • Third level qualification in Accountancy, Finance, Economics, Mathematics or a related discipline. 
  • Humble, flexible and willing to tackle the necessary hurdles to drive positive collaboration for meaningful business outcomes.


As an Analyst on our Super Network team you will be;

  • The analytical force supporting Twilio’s Super Network in managing a wide range of customers
  • Tracking and forecasting a number of our biggest and most dynamic customers
  • Provide analysis around trends in customer and market behavior that will take our forecasting abilities to the next level.
  • Engaging with a group of international and cross functional teams will be a natural part of your day to take actions on trends revealed and drive changes.
  • Additionally you will be a leader in building metrics and reports for the sales team in order to drive increased profitability and predictability.
  • Last but not least, another key function of this role is to develop and manage Twilio’s international invoice reconciliation process where you will also be negotiating directly with vendors on disputes based on your findings.


The Finance team is central to Twilio’s decision making process. We guide company investment decisions to maintain Twilio as the platform to fuel the future of communications.  As we scale we need to expand and deepen our forecasting capabilities and we need an individual who is passionate about innovating the way we forecast our future growth.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience.  We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio.



This position will be stationed in our centrally located office at Södergatan 22 in Malmö. You will enjoy our office perks: food, snacks, video-games, ergonomic desks, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About us

Founded in 2008, Twilio has over 1,000 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Singapore and Tallinn.

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.


Other jobs at Twilio