Twilio is hiring a

Director of Legal Operations

San Francisco, United States

Because you belong at Twilio

The Who, What, Where and Why


We are looking for an experienced legal operations professional to join our team of lawyers and support professionals in our San Francisco office.  This job is for you if you are a motivated and resourceful self starter who enjoys using data to identify needs, anticipate issues and develop solutions to support the legal team’s mission.  You are entrepreneurial, proactive and highly organized, with a passion for continuous improvement and operational excellence.  You are able to effectively collaborate with legal team members and other teams across the company. Finally, you possess a sense of humor and disdain for drama.


An engaging day for you will likely involve joining the legal leadership team in its weekly meeting to review company priorities, operational issues, and team performance against quarterly measures, where you will leverage your expertise in legal team operations to help identify operational solutions and process improvements.  You may also partner with members of the litigation team to review and advise on an outside counsel preferred partner program, prepare an RFP or lead quarterly review of outside counsel budget, staffing and performance. You will partner closely with our contracts, sales operations, finance and IT teams to identify opportunities for improved metrics, collaboration, systems and automation.  You may meet with the GC regarding a strategy and implementation plan for building out a Center for Excellence, to ensure consistent delivery of excellent results by a global legal team. Finally, you may wrap up the day with a meeting with our finance partner to review monthly spend against budget, taking that information back to team leads along with ideas for how to address anomalous spending.


Twilio’s legal team is rapidly growing, scaling to serve customers around the globe with increasingly complex problems to solve.  As the demands on our team grow, it is increasingly important that we are bringing rigor to our operations, with an eye to continuous improvement, best practices and operational excellence.   Your unique skill set and experience in legal operations are critical to help us build a best-in-class legal operations function to support our thriving and growing business and the teams we support across the company.  

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications.  Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience.  We only win when our employees succeed, and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.  


This position will be located in our beautiful office at 375 Beale Street in San Francisco. You will enjoy our incredible perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday Night dinners, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.

About us:

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice and video capabilities directly into their software applications. Founded in 2008, Twilio has over 650 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Singapore and Tallinn.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance. #LI-POST

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