Twilio is hiring a

People Operations Specialist

San Francisco, United States

Because you belong at Twilio

The Who, What, Where and Why


Twilio is rapidly growing and is looking to build a world class People Operations function with exceptional HR service to employees and managers globally. In this role, you will facilitate and perform key People Operational duties, continually improve and optimize our core employee lifecycle processes, and respond to urgent HR needs by Twilions. People Operations is a valued function and is looking for a strong team to help us build for scale. It’s a fantastic opportunity for you to make a direct impact on the company with the support and autonomy to make things happen! Twilio is focused on optimizing, globalizing, and taking on new employee services higher up the People services value chain.


Reporting to the Manager, People Operations, you will provide administration, communication, and processing in support of the following core People functions: onboarding new hires, background check administration, I-9 administration, HR system data entry in Workday, termination processes, and employee verifications. As part of a small and dynamic team you will also provide tier 1 and tier 2 HR support directly to employees and internal partners related to benefits, compensation, policy, relocation, background checks, payroll, Workday data integrity, and HR process. We will ask in this role that you participate in system testing and support People Operations including potential internal or external audits. As the People Operations Specialist, you will bring a skillset of strong customer service, detail orientation, strong communication skills, and a broad understanding of HR processes.


The People Team is on a mission to develop a world class People Operations organization. You will have a direct impact in the creation of Best Practices and building the foundation for an effective People Operations organization.

Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience.  We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.  


This position will be located in our beautiful office at 375 Beale Street in San Francisco. You will enjoy our incredible perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday Night dinners, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.

About us:

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice and video capabilities directly into their software applications. Founded in 2008, Twilio has over 1,000 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Singapore and Tallinn.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance. #LI-POST

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