Twilio is hiring a

Head of Global Real Estate and Facilities

San Francisco, United States

 Because you belong at Twilio

The Who, What, Where and Why

Twilio is growing rapidly and seeking a Head of Global Real Estate & Facilities to oversee our existing office space and drive our real estate expansion strategy as we grow.  Reporting to the CFO, this position will lead our real estate planning processes, globally, and will have significant interaction with C-Level executives.

This role will work cross-functionally with business unit leaders, will partner with our Employee Experience team, and will be a key point of alignment for our geographic expansion needs.


Twilio is looking for a leader with at least 15 years of operating experience managing real estate and facilities requirements in a fast-paced environment.  The ideal candidate will have significant exposure to planning in a rapid growth environment, will have strategies for optimizing flexibility and optionality in the real estate landscape and will operate independently as a self-starter, exercising sound judgment on resolving real estate related issues in alignment with Twilio’s financial goals and cultural values.


The Head of Global Real Estate & Facilities will lead Twilio’s global real estate management and planning efforts, in alignment with the company’s expansion targets and financial goals.  This role will join with the company’s current portfolio measuring around 500,000 square feet, located in 11 countries and 14 major cities.

This role will partner extensively with FP&A, linking our geographic headcount growth to key expansions of existing locations and requirements in new regions. As expansion projects are identified, this role will lead the planning, design and project management efforts of all office expansions including property visits, site selection, lease negotiations, workspace architectural design, planning, build-out, and furniture procurement/installation.

As we continue to expand our sales and R&D investment efforts in various locations across the globe, this role will need to ensure our office locations meet the space and facility requirements for each of the stakeholder groups in the region.  This role will help lead coordinated efforts with HR and IT partner groups, to ensure a consistent workplace environment for our global employees that reflects regional sensitivities and meets the quality standards for catering, IT support and employee experience events.  Additionally, this role will help scale our facilities documentation and will help drive us towards more metric driven scorecards for operational excellence.

As we continue to maintain an increasingly larger portfolio of managed service and existing leasehold properties, Twilio needs to ensure we are progressively evolving our operating procedures across a wide range of real estate related areas.  This role will ensure robust and scalable approaches to: day-to-day facilities maintenance needs, vendor management, operating impacts from lease and option right provisions, and managed workspace requirements.


As Twilio continues to grow rapidly, our real estate needs are increasingly global, complex and cross-functional.  As our need for real estate investment increases, we must ensure we are balancing our investments in people and facilities in an optimal configuration.  

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. As we guide the company through its next stage of growth, we seek a leader who can help us ensure best in class approaches to real estate planning, facilities management and workplace environments for our employees.

Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience.  We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.  


This position will be located in our beautiful office in San Francisco. You will enjoy our incredible perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday Night dinners, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.

About us:

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers. Founded in 2008, Twilio has over 1,000 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Singapore and Tallinn.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.

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