Slack is hiring a

Senior Product Designer, Customer Experience

San Francisco, United States
The Customer Experience Products team is hiring a Senior Product Designer to help design the future of customer experience at Slack. We’re committed to helping our customers learn Slack through innovative and delightful support and education experiencesour team’s mission is to help people everywhere discover the power of Slack.
 
The person will oversee design for our help center, status site, interactive tutorials, and other CE projects. The ideal designer for our team is someone who loves to think creatively about help and customer education. We’re looking for a human-friendly, content-first approach and the ability to design experiences with global users in mind.
 
Designers serve a vital role here, from creating the experience of new features, to the craft and finish of every detail in the product. We appreciate designers who think deeply, speak clearly, and love collaboration and feedback. Slack has a positive, diverse, and supportive cultureif this sounds like a good fit for you, send us a nice hello, and links to your work and experience.
 
What you will be doing
  • Work cross-functionally with Customer Experience partners to represent the design team, facilitate design discussions, and give feedback in planning and product channels
  • Collaborate closely with design and CE leadership to define your features and contribute to the overall direction of your product area
  • Design flows, prototypes, sketches, and high-fidelity visuals for your features
  • Work extremely closely with CE engineering to ensure a high-quality implementation and user experience
  • Solicit feedback from your peers, including other product designers and teammates in your product team
  • Work in close collaboration with design leadership to inform and improve design processes
  • Interview new product designers and actively inform our inclusive design hiring process
What you should have
  • 5+ years of experience in an individual contributor role, on a product design team for desktop or mobile
  • An outstanding portfolio, showcasing a foundation in typography, interaction and visual design, and ideation
  • Experience in working and collaborating with diverse teams in a dynamic, rapid growth environment
  • Experience partnering with product managers to develop the strategy and rationale for features
  • Experience with prototyping as a means to explore and convey design solutions
  • Excellent written and verbal communication skills

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