Spotify is hiring an

Instructional Designer

New York, United States
pspanAre you a training professional with a passion for delivering the best possible customer experience? If so, then this jobrsquo;s for you! In this role, yoursquo;ll create and maintain a variety of classroom and digital materials for both new hires and experienced advisors. We want someone that can blend the learning experience with Spotifyrsquo;s culture and keep training fun./span/ph2What yoursquo;ll do/h2ullispanDevelop learning solutions that engage learners using the most efficient deliverable methods for an audience of Customer Support advisors located across four continents and several timezones/span/lilispanPartner with globally dispersed stakeholders to collect the information necessary to create high quality learning content/span/lilispanDesign and develop New Hire training and assessments/span/lilispanUpdate and maintain existing material to keep up with a constantly changing consumer product/span/lilispanAlways look to refine processes that can improve the operating rhythm of the team/span/lilispanUse a training environment to train learners on new tools and processes/span/lilispanConduct Train-the-Trainer to prepare Trainers located in our contact centers so they can deliver training to local teams/span/lilispanDeliver training virtually or in-person on a variety of topics to local and remote audiences/span/lilispanInternational travel up to 15%/span/li/ulh2Who you are/h2ullispanMinimum 3 years experience creating blended learning solutions; variations of ILT and eLearning/span/lilispanAble to work in an agile learning environment where the right solution is the one that properly balances the best learning experience with the least amount of development time/span/lilispanExperience developing training that engages the learner using techniques such as:/span/liullispanSimulations/span/lilispanNarration/audio/span/lilispanGames/span/lilispanVideo/span/li/ullispanExpert with the basic pillars of training development: analyze needs, develop using the right solution, assess impact, iterate based on feedback/data/span/liullispanAdult learning/span/lilispanAction mapping/Storyboarding/span/lilispanCurrent trends in training/span/li/ullispanExperience designing training content for scale; bigger audiences and more locations/span/lilispanAbility to assess training effectiveness using data/span/lilispanExperience working in a Learning Management System (LMS)/span/lilispanLight editing of images, video, and audio to develop digital learning formats/span/lilispanDemonstrates the ability to skillfully deliver training and manage a classroom of learners with varying level of expertise and learning styles/span/lilispanAbility to work independently with limited supervision and as part of a team on a shared deliverable/span/lilispanAbility to work with a variety of stakeholders such as Product Owners, SMEs, software developers, Project Managers, Analysts/span/lilispanAbility to hit deadlines on simultaneous deliverables in a fast-moving environment/span/lilispanWilling to step outside your comfort zone to develop creative learning solutions you believe in/span/lilispanBasic understanding of technical terminology/span/li/ulpbTools/Software Requirements/b/pullispanAdvanced skills with either Articulate Storyline or Adobe Captivate/span/lilispanAdvanced skills with either Google Apps or Microsoft Office/span/lilispanIntermediate skills with video recording software such as QuickTime, Camtasia/span/lilispanIntermediate skills with Audio recording software such as Audacity, Garageband/span/lilispanFamiliar with the Spotify product/span/li/ulpbBonus/b/pullispanExperience working at an agile software company/span/lilispanWorked in a global company with stakeholders and/or audiences located in a variety of places/span/lilispanBachelorrsquo;s or Masterrsquo;s degree in adult learning or learning design/span/li/ulbr /iispanWe are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and our creators. This is something we value deeply and we encourage everyone to come be a part of changing the way the world listens to music./span/i/ipa href="https://hrblog.spotify.com/2017/02/17/how-to-get-a-job-at-spotify/"iPsst! If this job is your perfect match and you want some inside tips before you apply, read this blog post by our Head of Talent Acquisition Fredrik Johnsson./i/a/pispanbr //span/i

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