Twilio is hiring a

Technical Lead - Data Platform

Kesklinna, Estonia

Because you belong at Twilio

The Who, What, Where and Why

Twilio is growing rapidly and seeking a highly skilled Technical Lead Engineer for the Data Platform team. As Technical Lead Engineer, you will be a core contributor in the team and help us deliver the world-class Data Platform Twilio needs in order to succeed. You will face some of the most complex challenges in distributed data systems at scale.


Twilio's Data Platform team is looking for a Technical Lead Engineer to scale and operate a platform of powerful, scalable, reliable and high performance data services and infrastructure to keep up with our rapid growth and the increasing demands of our product teams, business units and external customers.

Your background will be that of a hands-on Technical Lead/Manager or Senior DevOps Engineer who has had considerable experience in a highly-complex technical operations environment with cloud-based services.

  • Minimum 5+ years experience building complex distributed systems. In this role you focussed on reliability, high-availability, performance, scalability, capacity planning, backup and recovery, business continuity planning and automation of everything.
  • Strong Amazon AWS experience in a production environment.
  • Experience with managing and automating configuration of MySQL database clusters.
  • Hands-on experience with cloud infrastructure technologies, including continuous integration tools, configuration management, systems monitoring and alerting tools.
  • Experience with managing systems in distributed regions in the cloud or on-site
  • Adept at troubleshooting and administering Linux systems, dealing with networking issues, and fine tuning instrumentation and alerting systems.
  • Demonstrated experience of agile processes, continuous integration, test automation and release management.
  • Significant development experience in at least one modern scripting language, preferably Python.
  • Exceptional communication and troubleshooting skills.
  • Preferably experience with operating a high load data pipeline and exposure to technologies such as Kafka, Spark, S3, Elasticsearch and Redshift.
  • Preferably experience with managing NoSQL systems such as DynamoDB or Cassandra.
  • Experience with securing distributed systems. You understand the purpose of reasonable security techniques and the tradeoff with operational efficiency.


You will take the lead in the Data Platform team to:

  • Create a resilient and highly operable production environment for Twilio’s Data Platform with 24x7 availability, high performance, scalable and zero downtime releases in AWS environment.
  • Lead and mentor a team of DevOps Engineers.
  • Manage large MySQL database clusters and noSQL systems such as DynamoDB and Cassandra
  • Solve scaling issues with innovative strategies and guide the team to implement solutions for auto-scaling.
  • Manage regional deployments and set up disaster recovery of Kafka data pipelines, systems and stores in AWS environment.
  • Collaborate with Engineers to create a continuous delivery environment and processes.
  • Instrument and monitor the health and availability of services, with fault detection, alerting, triage and recovery (automated and manual).
  • Work closely with Twilio’s cloud infrastructure, orchestration, and security teams to help implement company-wide security and operability initiatives and to provide tooling requirements.
  • Manage system performance (with benchmarking and monitoring of vital metrics), plan capacity, and resolve performance problems affecting SLAs.
  • Write scripts and runbooks to automate procedures.


Twilio’s Data Platform team processes billions of records per day and handles data at the petabyte scale. We provide platforms for internal teams to accelerate development and deliver products quickly. We also provide voice and message APIs and support for our external partners and enable innovative customer applications.

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice and video capabilities directly into their software applications. The Engineering team plays an integral role in building out the products that allow our developer community to meet their communication needs.

Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience.  We only win when our employees succeed and we're dedicated to helping you develop your strengths. We tackle hard problems and encourage development of  your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.


This position will be located in our beautiful and well designed office at Veerenni 24 in Tallinn. You will enjoy our incredible perks: monthly breakfast, twice a week lunch, dinner during our bi-weekly global All Hands and a fully-stocked kitchen with a variety of snacks and beverages. We have many team building events weekly, monthly and of course annual summer days. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook. You want to experience all of this with the best people? Join Twilio Tallinn team!

About us:

Founded in 2008, Twilio has over 1,000 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Singapore and Tallinn.

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

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