LinkedIn is hiring a

LinkedIn Talent Solutions Support Specialist

Bengaluru, India
pstrongLinkedIn Talent Solutions Support Specialist/strong/ppstrongBangalore/strongnbsp;/ppLinkedIn was built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the worldrsquo;s workforce in ways no other company can. Wersquo;re much more than a digital resume ndash; we transform lives through innovative products and technology.nbsp;/ppSearching for your dream job? At LinkedIn, we strive to help our employees find passion and purpose. Join us in changing the way the world works.nbsp;/ppWe are looking for a LinkedIn Talent Solution Support Specialist to join our team in delivering an excellent experience for our enterprise customers. In this role, you will be the customerrsquo;s main point of contact for LinkedIn product information and support. You will be responsible for effectively resolving and escalating customer issues while also ensuring customers are utilizing our solutions and tools to meet their hiring objectives./ppnbsp;/ppstrongResponsibilities/strong:/ppnbsp;/pulliProvide support to LinkedIn Corporate Solutionsrsquo; clients/liliWork within a queue-support model with specific daily targets on the number of customer contacts completed/liliAnalyze and understand clients and their business, answering all product inquiries and questions/liliEstablish effective working relationships with managers and co-workers to ensure excellent information flow and feedback on process, policy and product changes that will affect users/liliDocument all communication with users and accounts accurately and in a timely manner via system tools/liliEnsure that all issues are escalated appropriately to the correct internal departments and management/liliOn board and train new customers on Talent and Sales Solutions products via phone and webinar/liliWorking hours: Australia Shift/li/ulpnbsp;/ppstrongBasic Qualifications/strong:/ppnbsp;/pulli1+ years of experience in customer support or account managementnbsp;/li/ulpstrongPreferred Qualifications/strong:/ppnbsp;/pulliBA/BS degree in a related field/liliExperience working in Internet companies/liliExperience in technical and product support/troubleshooting/liliExperience analyzing data, trends and client information to identify product or service growth opportunities/liliExpert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)/liliExcellent communication skills/li/ulpnbsp;/p

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