LinkedIn is hiring a

Senior Customer Success Manager

Dublin, Ireland
Full-Time
pstrongSenior Customer Success Manager/strong/ppLinkedIn was built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the worldrsquo;s workforce in ways no other company can. Wersquo;re much more than a digital resume ndash; we transform lives through innovative products and technology./ppSearching for your dreamnbsp;job? At LinkedIn, we strive to help our employees find passion and purpose. Join us in changing the way the world works./ppLinkedInrsquo;s Sales Solutions team is dedicated to changing the world of sales through the use of Sales Navigator, our flagship product that connects and builds mutually beneficial relationships between buyers and sellers./ppThe Customer Success Managernbsp;is part of the LinkedIn Sales Solutions organization. The objective of this role is to drive adoption and engagement of our product, LinkedIn Sales Navigator within our customers and to help our solutions become a mission critical, irreplaceable part of our customersrsquo; sales and business development processes. You will be responsible for rollout strategy, on-boarding training (onsite and webinars), project management and regular metrics reviews as well as consulting and best practice sharing sessions with customers./ppstrongResponsibilities:/strong/pulliLearn about the business, the team and LinkedInrsquo;s platform, LinkedIn Sales Navigator and associated tools (e.g. Salesforce.com) to enable success in your role/liliUnderstand how to build and present a LinkedIn sales story using data and insights/liliEducate customers on the value they can generate from LinkedIn Sales Navigator and how to create relationship-driven sales programs via thorough on-boarding and ongoing engagement, including training, consulting and regular communication about product features in addition to providing regular metrics reviews/liliEncourage customers to utilize appropriate LinkedIn resources (i.e., community, forums, training, Professional Services engagements, user conferences, workshops, etc) to increase their utilization of LinkedIn Sales Navigator and other features on the LinkedIn platform used for modern selling./liliMonitor usage, proactively contact customers upon low usage and deliver best practices to improve their utilization through QBR, in addition to identifying areas of opportunity/liliDeliver group and individual user informational and training sessions about LinkedIn Sales Navigator features, industry benchmarking and best practices/liliUtilize LinkedIn, customer and other data to derive insights and use these to drive greater customer engagement./liliBecome a customer partner in maximizing the benefits of their investment with LinkedIn Sales Navigator/liliBe expected to optimize your own LinkedIn profile to incorporate best practices and tips to turn it into a ldquo;modern sellingrdquo; profile, complete with embedded content and video/liliAbility to travel approximately 25%/li/ulpstrongBasic Qualifications/strong/pulli5+ nbsp;years of proven customer success, sales and/or consulting experience/lili2+ years of experience with developing and delivering onsite training and webinars/liliBachelor's degree or equivalent experience in business, or related field/li/ulpnbsp;/ppstrongPreferred Qualifications/strong/pulliStrong interpersonal and communication skills as well as attention to detail/liliSoftware pre-sales and/or sales effectiveness experience/liliExcellent organization, project management and time management skills/liliAbility to effectively present to large remote audiences/liliAmbitious and driven, thriving in fast-paced and demanding environment/liliTeamwork mentality and willingness to assist wherever needed/liliStrong Microsoft Office capabilities: Excel, Word, Outlook, and PowerPoint/liliMasterrsquo;s Degree/li/ulpnbsp;/p

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