Founded in 1999 and based in San Mateo, California, SurveyMonkey is the world’s leading platform for turning people’s voices and opinions into actionable data — People Powered Data. Whether it’s with customers, employees, or a target market, SurveyMonkey helps curious individuals and companies — including 99% of the Fortune 500 — have conversations at scale with the people who matter most. It’s People Powered Data that allows them to understand not only “what” is happening, but “why.” SurveyMonkey’s 700+ employees throughout North America, Europe, and Asia Pacific are dedicated to powering the curious.
Our Customer Success team ensures that our customers are achieving their desired outcomes and getting value from the solution. This is done by ensuring a successful onboarding period, guiding and assisting in adoption of the platform, and ultimately guiding customers towards getting the most value from their use of SurveyMonkey. Our Scale Customer Success Managers do this through engagements with customers at key points in the customer journey.
Scale CSM’s work with customers either in 1:1 engagements for high impact objectives, or by running 1:many success programs to impact target customer groups. To be successful in this role, the Scale CSM will be is motivated by building relationships, customer retention, ensuring the happiness and overall success of SurveyMonkey clients.
Required Skills and Experience: