Thriva is hiring a

Customer Support Agent (remote)

London, United Kingdom

We’re looking for a proactive, fast-paced and enthusiastic person to join our Customer Support team. You can work remotely but you must be available to come into the office for at least one week of training at first and then for at least twice every month ongoing. We’re looking for someone flexible who is able to able to work evenings and weekends on an ad hoc basis.

We’re building Thriva to make a real difference in people’s lives. We’re doing something revolutionary, and we don’t have all of the answers (or even all of the questions). Our customer support agents are instrumental in helping us work out how to improve Thriva for our customers and helping them with their individual internal health tracking journey. As part of the customer support team, you will be the voice of the customer internally: problem-solving, responding to and categorising inbound queries.


We’re building a personalised healthcare service that will change the way people approach their health.

We want to create a product that millions of people use to understand what’s going on inside their bodies — allowing them to improve their health today and catch any small issues before they become big issues.

We are trying to create a truly personalised product for each customer. That means delivering tailored insights and advice to each person based on their own health goals — whether that's trying to improve their sleep or live for longer. We’re also building a unique data set that will allow us to learn more than ever about people’s health and predict issues before they occur.


The majority of your time will be spent engaging with our customers via email and online chat, to both ensure they receive the best possible experience when using Thriva. You will also interact with a variety of other stakeholders including health specialists who use our product (with their clients), doctors who help us to deliver the service and our partner labs who carry out the testing. In executing your role, you will:


This is a great opportunity to join one of London’s fastest growing start-ups at the very early stages. This role is currently on a part-time basis, but, if you nail it there will certainly be opportunities to apply for a fully fledged role at Thriva. Hours can be flexible to fit around your schedule.


Requirements

You have previous customer support experience and/or you can demonstrate an ability to work quickly, occasionally under pressure and still provide accurate answers. You are happy to work out of office hours and can take on last minute shifts. You’ll have the following traits:


Extra credit for:

You’ll be working alongside humble people who truly care about what we’re building and how it can help people.

We’re creating something entirely new and we’re aware that we don’t know everything. So we’re constantly trying new things to understand how we can improve people's lives. We set quarterly goals which means you’ll always know what you’re doing tomorrow is going to help grow the company over the next few months.

While we do have teams with different specialities and focus, most of our work spans across multiple areas. This means you’ll work with lots of different people on a range of challenging problems.

Benefits

We embrace diversity at Thriva. To build a product that is loved by everyone we need a team with all kinds of different perspectives, experiences and backgrounds. That's why we're committed to hiring people regardless of race, religion, colour, national origin, sex, sexual orientation, gender identity, age or disability.

We understand that applying to for a new job takes a lot of work and we really value your time.

Samantha is looking forward to reading your application.

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