Perkbox is hiring a

Customer Happiness Executive

Sheffield, United Kingdom


The Company

Perkbox has built one of the UK’s most successful digital engagement platforms, offering employers a wide choice of financial, health and wellbeing perks with which to recognize and reward their employees. Perkbox helps companies of all sizes attract, motivate and retain staff by creating a positive and supportive working culture. We are considered one of the most refreshing and innovative ways to improve employee happiness and productivity.

People are taking notice too, and recent awards include:-

We are also big believers in practicing what we preach! You can see more about our culture here:

https://www.youtube.com/watch?v=QG-X026SXoU&fe.

Headquartered in London with an office in Sheffield, we have grown from 20 employees in April 2015 to over 250 employees and are poised for international expansion!


The Role

We are looking for Customer Happiness Executives to join us for a one month contract to cover the busy Xmas period! The role entails:-

  • Answering calls and online inquiries and helping customers make the most of their membership
  • Responding to queries via email and live chat
  • Reaching out to customers for feedback
  • Management of customer redemptions and service needs


Requirements

What we’re looking for

  • Great team-working skills as well as self-motivation
  • Passion for good customer experience
  • Believes in our product
  • Must have superior attention to detail, organisational skills, and a positive, energetic attitude
  • A cool head under the pressure of meeting deadlines

Benefits

  • Great working culture
  • Competitive salary
  • Free beers on Friday plus unlimited snacks and regular team activities

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