Signpost is hiring a

Customer Success Support Representative

Denver, United States

 

JOB DESCRIPTION:

 

We’re growing quickly and want to ensure best-in-class service to our clients. We’re looking for a smart and motivated Customer Success Support Representative who is passionate about helping local businesses reach their marketing goals. You’ll be the first point of contact for our clients and responsible for helping them properly utilize our software to ensure maximum return on investment. The support team manages all inbound client inquiries and is held to best in class customer service standards

We are looking for someone that can ‘wow’ our clients on all levels:

  • Provide outstanding client service by phone and email for account set up, product expertise and general account questions
  • Identify root issues while finding quick and effective resolutions
  • Develop and maintain productive and effective relationships with subordinates, peers and superiors
  • Develop and maintain a deep understanding of product functionality and value
  • Represent the company in a positive, professional and supportive manner at all times
  • As a champion of Customer Success, embrace company and org objectives to deliver on impact while inspiring others to do the same

 

Key Functional Skills/Abilities:

  • Proven expertise in time management and customer relations
  • Ability to think critically and execute quickly
  • Highly adaptable to change with the ability to multitask in a fast paced environment
  • Proven ability to communicate value and exercise professionalism in all interactions
  • Ability to focus on impact when held to varying priorities and targets
  • High level of attention to detail and ability to quickly internalize and adopt processes


Qualifications:

  • Ability to thrive in a fast-paced, start-up environment
  • Exceptional writing and phone skills
  • Self-motivated and always looking for improvement opportunities

Come ready to prove that:

  • You care about small business
  • You bring energy and you are always improving
  • You have customer facing experience
  • You can multitask while maintaining high-quality work
  • You are a team player who communicates effectively
  • You want to work towards both team and individual goals
  • You want to advance your career and learn something new every day

We offer:

  • An early stage company in the midst of tremendous sustained growth across 40 US metro markets
  • A base salary, competitive bonus structure, incredible benefits and Series B equity
  • Coffee, soda, snacks, Tuesday breakfast, a kegerator filled with craft beer, a ping pong table, and an incredible team that wins!
  • Flexible PTO Policy

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