Sprinklr is hiring an

Associate, Managed Services

Paris, France
Full-Time

Who We Are 

Sprinklr is one of the fastest growing technology companies in the world. In the age of the empowered and connected customer, we know that the experience a customer has, at any and every brand touch point matters...a lot.

Thats why Sprinklr offers the worlds only Experience Cloud™ technology platform, purpose-built to help large brands create, manage, and optimize valuable social experiences that customers will love on 20+ social channels and brand websites. 

Unlike point solutions or disconnected cloud services, only an Experience Cloud™ allows brands to consistently deliver valuable customer experiences at every social touch point.

What Are Your Responsibilities

Discover and realize ongoing success criteria for Sprinklr clients with the following:
  • Manage and optimize configuration of onboarded sprinklr clients, to ensure their continued success with the sprinklr platform
  • Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled
  • Maintain platform relevancy according to changes business needs
  • Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality
  • Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements
  • Ensure that every client derives the most value possible from the Sprinklr platform
  • Assist the Sales and Success Teams in providing insight to client health, and working to win new business and/or grow existing accounts
  • Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration

Who You Are & What Makes You Qualified 

  • 1-3 years of experience in enterprise software deployment management and/or implementation
  • Excellent written and verbal communication skills
  • Strong technical background with advanced computer skills
  • Ability to work independently and as a member of a team
  • Demonstrate experience and a passion for the social media technology universe
  • Extremely strong communication and presentation skills
  • Ability to work effectively under tight deadlines and juggle several assignments simultaneously
  • Fluency in social media platforms and direct experience in working with or for social media management software is preferred
  • Passion for solving client challenges and commitment to client delight
  • 4-year college degree

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