Sprinklr is hiring a

Program Manager

Paris, France
Full-Time

Who We Are

Sprinklr is 1100 employees strong, valued at $1.2 billion, and one of the fastest growing companies in the history of enterprise software.

In the age of the empowered and connected customer, we know that every experience a customer has with a brand matters...a lot.

That’s why -- from the very beginning -- Sprinklr set out to build a powerful, agnostic, and first-of-its-kind “social operating system” that integrates with an organization’s existing tech infrastructure and allows employees across the front office to collaborate more effectively and deliver superior customer experiences across every social channel.

Today, we’re revolutionizing customer engagement in 75+ countries for more than 1000 of the most recognized brands, including Nike, JPMorgan Chase, Verizon, McDonald’s, Microsoft, P&G, Uber, and more than 50% of the Fortune 50.

We’ve spent the last six years building the world’s most complete enterprise social technology. Now we’re leveraging that market-leading position to help the biggest brands on the planet take on one of the largest opportunities ever in enterprise software: unifying the front office.

And we’re bringing the very best talent in the world together to get there.

Meet our Team!

Successful implementation and value from the Sprinklr platform starts with us.  As customers advance their strategies and invest more in social media as a business driver, we’re looking for experienced Program Architects to help realize those ideas using our platform.  As a member of our team, you’ll support our customers through the initial stages of their Sprinklr journey and work across a team of talented solutions designers, analytics experts, as well as sales and service delivery managers to make it happen.            

What You'll Do

Part strategist part digital technologist, a Program Architect works directly with our customers to design and deliver solutions built on their programs and vision for the connected customer.  Program Architects help define critical business and technology requirements, associated program plans, and success metrics for implementation of our platform.  This person will skillfully carry out these steps from the sales cycle to services program development and delivery, enabling clarity in both the business opportunities customers face as well as how our platform and services can add value for their own customers.  Additionally,Program Architects act as thought leaders and advisors, providing strategic and forward-thinking ideas for how organizations can optimize their programs to audiences ranging from avid platform users to executives.           

What Are Your Responsibilities

  • Work alongside enablement consultants, analysts, and service delivery managers to ensure the best configuration and use of the Sprinklr platform aligned to a customer’s business goals and needs
  • Lead customer discovery and development of program planning deliverables, leveraging best practices in both platform use and strategic program execution
  • Assist in the sales cycle by clearly articulating how our platform meets current customer needs and pain points and their evolution – speaking to the brand capabilities required to create and capture value from their customers
  • Guide technology decisions relative to the Sprinklr architecture including integration with other systems and serve as subject matter expert and design resource to others

  • Attend and assist in executive business reviews and critical customer meetings to continuously align strategy with platform use and track Sprinklr program progress
  • Participate in practice development, including creation of additional go-to-market offerings and where greater value can be created within the services organization
  • Develop relationships across the key teams involved in the successful onboarding of Sprinklr customers, educating and marketing offerings where needed
  • Instill a consultative approach across the services organization, helping to train and mentor team members

Who You Are & What Makes You Qualified

  • 8 -10 years of experience in social media strategy with demonstrated expertise in social media management software
  • 3-5 years of experience in software or business consulting; MBA a plus with degree in marketing, business, or communications preferred
  • Passion for the customer experience and how companies must shift from a brand-centric to customer-centric approach to be successful
  • Comfortable presenting to customers at all levels; exceptional written and verbal communications as well as listening skills
  • Commitment to client delight and resolving client challenges
  • Strong technical background
  • Ability to multi-task and prioritize in fast-paced environment both independently and as a member of a team

You know You're Successful if….

Customers continuously request your involvement and services, appreciating your thoughtful approach to understanding their business and helping them achieve success

Your planning and participation help strategic sales and deployments go as smoothly as possible; customer and internal teams are clearly aligned on vision, plan, the steps required to get there – and why they’re beneficial to success

 

Similar jobs

Other jobs at Sprinklr

Made by Marc Köhlbrugge