Delivery Hero is hiring a

Director Global Customer Operations (f/m)

Berlin, Germany
Full-Time

Delivery Hero is building the next generation global online food-ordering platform with a mission to be the international leader of the category. Our awesome International team already operates in 33 countries worldwide delivering millions of meals every month. We are genuine, non-conformists, entrepreneurs, smart, data-oriented and definitely know how to have fun. We are exclusively looking for the best people to join us on our mission.

 

Your mission:

  • You directly manage a team of International Project Managers specialized in all aspects of Customer Operations
  • You act as an active consultant in improving the local Operations over 23 countries
  • You set and own global processes for Delivery Hero and ensure local Operations achieve the business quarterly targets
  • You oversee the multiple aspects of Global Customer Operations, such as: contact centers, partner quality, NPS, logistic..

 

Your heroic skills:

  • You have gained over 10 years of experience in Customer Operations and Customer Service area
  • You have grown from an entry level in customer care / experience and are now familiar with positively impacting operations at an international level.
  • You have a highly multicultural profile and have experience bringing multiple markets around central policies.
  • You balance being a team player and taking ownership of topics that are not moving forward when handled by other team.
  • You have experience working with multiple industries and specifically have worked in both outsourcing and on the Client side.
  • You preferably worked in an E-commerce company before

 

We offer you:

  • A dynamic, fast paced environment
  • A team that want to excel and make customers happy
  • Collaborative environment with experienced colleagues
  • Dynamic international office environment with English as working language
  • Flexible and agile company with flat hierarchy

 

Are you interested? Please apply with your complete documents in English.

 

Other jobs at Delivery Hero